Teresa v.

I booked with go to gate and I am now trying to change my ticket - I've sent them numerous emails (the first 8 days ago) and have never had a response. I then called them and after an hour on the phone was told that it wasn't possible to change my ticket. It was like the agent didn't even understand what I was asking him to do - he's response to everything was not possible. I asked to check different dates and fare classes and he said there are no seats available on any dates or on any fare classes ( despite these being available on the airlines own website and on the go to gate website as well!) eventually he said it must be a system error and he would all the airline and I was to expect a call back in 24 hours - it's now been 36 and I've heard noting. I realise now he just wanted to get me off the phone. Don't book with this company, it's just not worth the hassle. Their customer service is non existant and they really don't care about anything except getting your money.