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Provided inadequate to misleading info r/t product (heating pads from Alljoy) which then sticks customer with return costs. Attempts to reach anyone at Styles through form completely inadequate since form doesn't accept comments (and doesn't say why).
Mr. Terry Combs
*******-P order number
9SEP21 (the one star would be a no star or less if that was possible)
Rec'd a Steve Madden coat that once laundered (using appropriate instructions attached to garment btw) fell apart. Attempts to contact Proozy by contact form failed repeatedly. Phone number that is U.S. Central time had recording saying office closed, this at 1528 hrs., when hours given as closing at 1730 hrs. Engaged in chat which was over 45 minutes with loooong pauses requiring prompts (do they want you to go away... methinks yes) which did not resolve issue (replace or refund). Was finally told they would "email me" instead of resolving on chat...
Note: Rec'd email denying refund/replacement. Reason: Item washed or worn. Note: Rec'd 9SEP21; laundered same day per instructions due to odor of garment.
This company is downright dishonest and a purveyor of shoddy goods.
Tip for consumers:
Wouldn't use 'em.
Products used:
Didn't "use" product. Washed when rec'd. Bloody thing fell apart.
Terry C.'s review of Proozy earned 2 Very Helpful votes
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Ive been ordering clothes off their website for a few years, since i discovered the store in...
The person I talked to over the phone who also happened to be the boss in that department, was so...
Hello Terry,
I am sorry to hear about your recent negative experience. We aim to provide a quick and efficient service via the chat feature on our website. However, when it comes to resolving a more intricate concern, it is best to communicate via email so we may better assess the situation and make it right for you. After further examination, we were able to spot the anomaly. We have issued a full refund on your order without the need to return the item. Please let us know if there is anything else we may do to rectify the situation.