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Terry F.

1
Level 1 Contributor

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448

3 Reviews by Terry

  • Appliances Online

12/19/19

I bought a refrigerator and washing machine from Appliances Online which was delivered on a Friday. They took the washing machine but couldn't take the fridge as the freezer was chock-a-block full of ice. This thing was so heavy, it was insane but full credit to the two delivery guys who (along with myself) managed to move it closer to the kitchen sink in order for it to thaw.

When the fridge was ready to go early the next week, it was picked up - no charge. I even got an apology for them being a little late. Apparently there was a huge traffic hold-up due to a fire (both days were stinking hot).

Service was friendly and efficient. You can't ask for more.

  • Urbwa.com.au

12/17/19

On the sixth of November, before 8AM, my door was knocked on. Some guy said they had to dig up the front of my drive way to connect a pipe across the road.

I went outside and his mate had already spray painted the drive way. I was given no notice at all. Just a "If you have a car and want to use it, could you remove it?". It was locked away out of sight in the garage. I did, they said they would fix the drive when done. They did, bit of a bodgy job but job completed. Spray paint marks everywhere though. If I wasn't home, would they have let me know or would I have come home to a vandalised driveway unaware of what had taken place? That's not for me to speculate.

I rang some guy named Ben, he said the paint would fade in two weeks. Six weeks later, nothing's changed except the ugly patch up job that greets me every day.

I should of been given at least a day's notice. I know you don't care since I'm not actually your customer and I wasn't the one who was paying but think about this, this could foster ill-will between neighbours. This is cause and effect.

If you're thinking about becoming a customer think about the fact that you could have to live in a potentially explosive situation while these guys are nowhere to be seen.

Lift your game, this is unprofessional behaviour.

  • True Local

2/24/19

They seem to be a law unto themselves. Once you sign up, you cannot remove your profile. You cannot edit your review if you need to clarify something (or even to fix a spelling error). They delete reviews at a whim. Reviews that need to be removed because the situation has changed or were written under duress they refuse to touch.

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Jayde M. – True Local Rep

Hello Terry,

Unfortunately, we currently don't have an edit function for this feature on the website for reviews or comments.

However, if your experience with a business has changed or you would like to edit the current review, you are more than welcome to submit a new revised review and we'll then be able to remove & replace your original review with this new post.

If you wish to send us an email to support@truelocal.com.au, our team will be more than happy to look into this further for you.

Terry Has Earned 8 Votes

Terry F.'s review of urbwa.com.au earned a Very Helpful vote

Terry F.'s review of True Local earned 7 Very Helpful votes

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Terry Has 1 Fan

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