Terry F.

I have been a customer of Schwans for most of my life but since the company became Yellow it has become a company I will no longer buy from. The prices were high before and now are ridiculous. The quality has gone down. More dough less meat on the breaded fish,chicken, and Chinese food. It is sad for me to lose Schwans as I live in a rural community and Schwans was always a nice treat.

My wife and I moved from an urban setting to a rural life which was a very good move. One of the problems of rural living is that you cannot find things you need without driving into a city and in our case that would be over 130 miles so we shop on line for a lot of things. Our only local shopping is at Walmart since it is the only department store in town but they do not stock some things we need from time to time so we order on line from various places one of which is Walmart. They have a good selection of items not stocked in the store and many will have free shipping for pick up at the store. I have used this service many times with few problems and recommend you give it a try.

There are to many issues to complain about but the bottom line is that we were cheated out of 18 days of a two month stay and spent 6 weeks of constant hassles. They are less than honest in their representations. Booked a two month stay in St. Augustine which turned out to be misrepresented in the listing and a dump of a property. Could not gain access for the first two days so we stayed in a motel. We were moved to another property and told we would need to move again to complete our stay but that we would be taken care of for our two month vacation. After a period of time we were told we would need to move to another property but we would need to pay an additional $3,000+. So we were cheated out of 18 days of a two month vacation.

Six weeks of constant calls or waiting for return calls.

Dishonest would be an understatement. They ruined our vacation.

I filed a complaint with the Attorney General of Florida who was very interested and forwarded my complaint to the state's consumer affairs and licensing division for review (still pending). I also filed a complaint with the BBB from the area. Actions which I encourage all who have problems with Vacation Rental Pros to do, it will help to keep the public informed.

Avoid at all costs.