With Virgin Mobile, It's problem after problem. There is absolutely no customer service. This Whatsapp contact facility is pitiful. No matter when you contact them, regardless of the time of day. You will be left waiting indefinitely, I have been on Whatsapp for 6 hours waiting on a reply to a simple question, and it's that way constantly... I have sent complaints, but they are ignored and remain unanswered. Their mobile coverage is the worst... dropped calls, no signal, no data. In areas where coverage should be solid. How any company can be allowed to treat customers like this and get away with it is absolutely shocking... I'm just about 3 months with them, and I can honestly say from the very start it has been an experience... If you value an easy life for Jesus sake... Avoid this shower of wasters... Or you will end up like me.!
Hi Terry,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your situation.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ", we can ensure that your ticket is escalated with our Support Team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
Ben