I have been a customer of Newegg for about a year and a half now and I love the way they treat you and take action if something doesn't go right or if you are not satisfied with your product and anything of that nature. Personally I have never had any problems with Newegg I love the design and their shipping is amazing I ordered a monitor on sep 2nd and it got there on sep 3rd in less then 24hrs I am very appreciative of there staff and if you ever need any help just contact support they will be glad to help and resolve your problem.