Theresa M.

I can honestly say I've never been this dissatisfied with any online purchase, ever. I ordered this dress A-lined, Mini Dress custom sized because my daughter is only 5'4" and has a petite upper body and a fuller lower body. With all of the embellishments on top I knew this was the ideal way to go. I gave all of the specifications accurately. The dress did arrive quickly and the waist fits perfectly... that's all the good I have to say. The bust is HUGE and the length goes to her knees. The bust is nowhere near the 32" measurement given nor is the length a mini. I can stick my entire arm between the dress and my daughter's chest.

I requested a refund. I've been emailing customer service back and forth for a week now. I've been bounced around between 4 different CS reps. I've sent pictures of my daughter in the dress. I sent a picture of the bust measurement and their only response is "Your dress was made exactly according to the measurements you offered. The difference is within 1 inch." I'm not sure how they can say that when the dress is completely falling off of her top and the length is 3-4" too long.

Then I offer to ship it back if I will get a full refund and this is the response I received "if you return them, you need to pay the high postage and tax, also they are easy to be missing on the return way and you will take the full responsible for the return." From this reply, I do not trust for 1 minute that they will acknowledge receipt of the return and will blame it on the delivery system.

Their next suggestion was to find a tailor to alter it... even though that defeats the purpose of a custom sized dress. I bring it to a seamstress and she says there is no way to alter it because of all of the embellishments on the top. Again, proving my point in getting a custom size in the first place. Each time I try to update customer service with where things are at on my end they keep saying "find a tailor" and "the dress is made within 1" of the measurements. I even asked for a 50% refund to somewhat compensate the poor production of this dress. They said they could offer me 5%. I told them that a $7 refund does not even come close to fixing this.

At the end of it all, I have a worthless dress that fits no one in my family and I wasted $150 on the dress (shipping included). Vickydresses.com does not stand behind their workmanship and clearly does not work to satisfy the customer. Please BEWARE of purchasing a dress from this company.