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Thomas F.

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1 Review by Thomas

Preferred Hotels (iPrefer)

  • Preferred Hotels (iPrefer)

“No customer service available”
5/6/19

I booked package through iPrefer but hotel had no knowledge of package and didn't honor. I contacted iPrefer to make a complaint but no option to do so. So I sent an email asking about how to complain I received an automated response that didn't address my question and only had information about cancellations but no customer service informtion. How can Preferred Hotels not have a customer service department? How can they offer package but not honor it? Isn't that bait and switch or false advertising?

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Thomas F.'s review of Preferred Hotels (iPrefer) earned 4 Very Helpful votes

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