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Thomas F.

1
Level 1 Contributor

Contributor Level

Total Points
241

3 Reviews by Thomas

  • Covers & All

2/18/23
Verified site experience
• Updated review
Reason I chose this business:

Bought your products previously

Efficient and easy
10/24/21
Verified site experience
• Previous review
Reason I chose this business:

Could not find TV cover to fit my outdoor TV. Need custom TV cover.

  • HisRoom

3/15/21
Verified purchase

HisRoom's return process is horrible. I placed an order(*******) and received the merchandise. It was too big. I went to their website to process the return. I wanted to exchange for a smaller size but was unable to do so. I got the RMA label and sent it back. They resent (order *******) me exactly the same merchandise. I called them. They said that it was too bad that I wasn't able to use their system but I still had to pay for the return. They also said they would not issue an RMA label to facilitate the return and that I would have to send it back myself. I asked where to send it. They said to the same address it came from. Not very helpful. When I asked to talk to a supervisor I was told "there isn't one available on this floor". This company is not very customer friendly and makes it virtually impossible to process returns. STAY AWAY FROM HISROOM.

Tip for consumers:
The return process is deliberately deceptive in order to keep the sale. The company's customer service reps are clueless and unable to address customer needs.

Products used:
Men's underwear

Service
Shipping
Returns
  • Meetmode

9/14/20

Items ordered were 2 to 3 sizes smaller than advertised. XXL shirts were actually small to medium. Tried to return them and was told that the return center is in China and that I would have to pay for the return but that they would give me a 10% discount on the order which I could use to have the items altered to my size - made bigger? Also, order was never completely shipped to me.

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Easy to use website, allows custom size & color design, reasonable price