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Thomas S.

London

Contributor Level

Total Points
80

1 Review by Thomas

  • musicMagpie

1/25/21

Awful.

I first used music magpie roughly six months ago and was initially delighted.

However; the phone I purchased from them and then only used for a few weeks as I was between jobs so gave in my old company phone then got another when trading back it they reported was damaged and dramatically reduced the quote for, when eventually hearing from them - very difficult as my emails where all ignored save for automated ones and they won't speak on the phone. I eventually got my phone back after nealry a month of chasing and sold the next day to a high street shop who rated it A1 on their condition scale - it was a nightmare getting hold of anyone at Music Magpie. Perhaps the opinion on the condition of the phone more than one person could form an opinion on, however they reduced the value to £39 so discounting by over £100 from their original quote - there's no reason for being so hard to reach.

Secondly and more critically I purchased a laptop from them, have only used at my desk and after roughly six months it's stopped functioning totally. It's never had a impact or water spill after roughly a one month wait they return it, no report as to why they're refusing the refund. After again a huge amount of chasing they send an email saying it's been exposed to moisture or dampness, I have a brand new apartment with constant air filtration and conditioning and the laptop never left my desk. If water/moisture damage occurred in the many palaces internally allegedly they say (and sent photos of) it has it must be from before they sold it to me. Again it's impossible to reach or speak to someone, I'm now intending on pursuing this through the small claims courts. Without prejudice. When asking for details of any Ombudsman schemes or to escalate a issue on their online ‘chats' the only way music magpie communicates they simply ignore and never respond.

Music Magpie may argue about the condition of items, I think in my case they're on thin ice but they have terrible customer support and their warranties seem to not be worth the data cost of an email. The savings I made by using Music Magpie are hugely out weighed by the time and stress they've caused me.

Service
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