Tina K.

I joined Trusted HouseSitters just over a year ago and had wonderful experiences from four different sits. Upon returning from my last sit (6 months long), I learned of a policy change that was implemented. Once pet owners receive 5 applications, the sit profile goes into "reviewing" status and sitters can no longer apply. This substantially reduces the number of sits available for sitters to choose. We are paying the same amount of money for a fraction of the sits available. In addition, pet owners and sitters are no longer getting the "best fit". Instead, the pet owners are simply receiving applications from those who were the quickest to reply. It has become a race rather than a pairing of the best fit, and not all of us sitters can stare at our phone all day to try to grab a sit before it is no longer available. THS has received a substantial amount of complaints from loyal sitters on their Community Forum. They simply do not care. It was great while it lasted for a year, however, I can no longer recommend THS.

Great prices. Friendly efficient customer service. Quick delivery. Convenience of having tires shipped to tire shop.

I ordered a pair of Nike shoes. The website said it was based in US and the price was around $78 U.S. dollars. My credit card was charged $93.87. The shoes did eventually come in about 2 1/2 weeks but were not anything like what I had ordered. They did have the black Nike logo on the side, but did not seem like Nike quality. Plus, again, nothing like the picture I ordered and the wrong size I sent 4 emails seeking a refund or exchange information, no response. I checked myself and it would have cost between $50-75 to send back to where they came from - Shanghai. Now I am disputing charge through my credit card company. Do NOT order from this company. It is a SCAM!