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Tonya M.

Contributor Level

Total Points
160

2 Reviews by Tonya

  • Idme

6/16/21

Received a email from I'd.me support talk to Emily thur email, again this lady said she did not receive some personal information. But keep in mine I got a response from my first review, from I'd.me saying how sorry they where, due to thousands of customers they have a multi step process they have to go thur, but I was successfully identified there was nothing for me to do but miss Emily today'stated I needed to send in more information people hear what I say I'd me would tell you anything to keep you from giving them the zero that they deserve. I have reached back out to miss Emily tell me why silence she won't even reply back to the email is there anybody at ID me know how to conduct a professional work ethic is there anybody at I'd me can reach Emily in support to tell her my information has been downloaded could I get a supervisor to contact me instead. I promise I'm looking in to getting a lawyer because I will not wait another three months because no one knows how to do there jobs. Could anybody refer me to a lawyer that could assist me with this issue because I see more bull heading my way. Please help with some suggestions

  • ID.me

6/8/21

I d me I want everybody to know that reads this review I can understand why they are rated at 1 if it was a zero I will rate them a zero I submitted my ID me information on March 22nd only for them to tell me they did not receive it I redid it April 11th here it is June 8th I cannot get no one to return a phone call there is no valid number that you can talk to someone because of this i d me I have had great hardship because of ID me they say it takes 3 to 5 business days it has taken me 3 months and I still have no results. And what's so bad about it is when you call the one *******661 number the people are so rude they hang up on you I've had a couple of people tell me I don't know what to tell you how sad when your life is in someone else's hands and they don't think enough of you to even return a phone call we are in trouble with ID me. It makes you wonder why would twc use a company. Out of 395 reviews has a score of a. One. That shows incompetency it makes you really wonder why does. This company even exist.

* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Jessica D. – ID.me Rep

Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team

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