Mn C.

I sold a textbook to ecampus.com through their buyback program. I shipped it back to them promptly and UPS confirmed the book was delivered to ecampus in December of 2023. Payment for the buyback was to be provided via direct deposit within 2-4 weeks; this information was provided in an email. Ecampus.com has now had my textbook for more than 8 weeks and I still have not received payment. I have repeatedly contacted them through phone calls and emails and have been provided contradictory information as to what is going on. First they claimed it was sitting in their warehouse and hadn't been processed, then they claimed they never received it, then they claimed it had finally been processed. Then they claimed the original time frame for payment that I was provided in written form was inaccurate and that the new time frame was now 4-6 weeks. No additional reimbursement for the delays have been provided despite the repeated issues and per an ecampus.com employee, I will not be receiving direct deposit payment due to "bureaucracy issues" within the company, I will have to now wait an additional undetermined amount of time to receive a check in the mail. Their customer service is abysmal and they do not honor their end of the agreement (i.e., the method of payment delivery and the time frame for paying you). Do not sell your textbooks to this company if you actually want to receive payment for them.