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USman A.

Ireland

Contributor Level

Total Points
80

1 Review by USman

  • Virgin Media Ireland

5/17/21

Worst ever company to deal with. I joined the service on 7th May 2021.My BIGGEST MISTAKE EVER.

Order never gone through initially... the support agent oppologiesed. Wasted about an hour with him changing browsers and ordering again. And with no luck. Frustrated, call the customer service to make sure all is cancelled and no money is taken from the account. And was confirmed that due to error no order have been processed.

And then suddenly 4 SIM cards came in the door few days after. Reluctantly, started their poor service.

My experience with Virgin media is that there are no signal and some time no service. (Out of the 3 Mobiles the one I'm using is just outside the TESCO in open Air, other is being used in Carlow Town Centre and one in Kilminchy Portlaoise. And none of these working.

We have spent €1800+ VAT to launch our service starting from today and none of the phones advertised is working.

No service... on all phones on the account and no one picking up the phone or responding at 10:04am on 17/05/2021. (Trying since 8:35am)

Website only have ChatBot. And thier WhatsApp support number have the same standard messages.

1908 is closed. Recorded message says our Customer Support is now closed. (Last tried at 9:52 am on 17/05/2021, and now at 10.05am)

Only line open is Sales Line which is also not responding and on hold for last 42 minutes and listening to their deceptive messages and white lies. About their worst service.

Please please Avoid Virgin Media at all costs. It will cost you money... you will loose lots of money... and you will have the mental torture you would have never received in life or will ever receive.

To save many small business like yourself from these " Wolf Companies" I request you all to post your opinion. So that at least the regulatory authorities or govt could know how they are not only ripping people but also the people like us loosing money because of their poor/no service.

AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID. AVOID.

Tip for consumers:
Worst ever company to deal with. I joined the service on 7th May 2021.My BIGGEST MISTAKE EVER.

Order never gone through initially... the support agent oppologiesed.. wasted about an hour with him changing browsers and ordering again..and with no luck.Frustrated, call the customer service to make sure all is cancelled and no money is taken from the account. And was confirmed that due to error no order have been processed.

And then suddenly 4 SIM cards came in the door few days after. Reluct

Products used:
Mobile Phone Service

Service
Value
Shipping
Returns
Quality

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