Nothing good to add to the list of grievances. I was an Airbnb host in Australia and expected the same level of consideration and service whilst travelling in Europe. I was shocked to find that hosts did not respond to messages, were "too busy" for check-in (after a long overseas flight, the last thing I needed was to be kept hanging around an airport for an hour because my host was running late) and were unable to access guaranteed WIFI access. I was told that it was my computer which was at fault for lack of access, then accused of being "passive aggressive" because I asked for the problem to be fixed! I find that the hosts charge expensive rates and that one could easily find hotels for less cost with the convenience of 24 hour reception and service. Airbnb do not seem to be interested and did not even respond to my emails. I will never again use this website. I am so disappointed in Airbnb.