First and last time I will use Parcel Monkey. I dropped off my package at Fedex on November 5,2020 to start the process to go to EMS. It said it would take 7-10 days to get it to the destination in the Philippines. Last tracking was November 19,2020 arrived in London. No more tracking information after that. It's been 30 days and now it's December 5,2020 and still not arrived. I have written so many inquiries on issues and still no response. What kind of company is this. I would have rather just paid double with FedEx, UPS air DHL to make sure I can track my package or talk to a human being to resolve this issue. HIGHLY UNACCEPTABLE!