They wrote to tell me they did not have the items I ordered and already paid for, plus priority shipping. They did not offer a refund, just informed me the items were no longer available, and that such incidents happen "rarely", and that now their website offering was updated.
It us utterly unprofessional not simply to offer a refund when you cannot fill an order.
The email insisted I use their online message form to reply, and that I not respond to the email.
Their online form captchca is broken, so nobody can actually use it. I tried to request a refund there, but that was a waste of time.
I checked PayPal, which listed their
*******@makemeheal.com address as a contact address. So I wrote to them. I told them that I was upset that their online form was broken, that they did not offer a refund, and that it felt like fraud.
They wrote back that they were insulted. When I say they, I mean Aimee, who I see stars in other customer service complaints here.
I wrote back that it was unprofessional not to offer a refund if you can't fill the order. Also that they should fix the online messaging form they insist people use.
Aimee wrote back that I was "belligerent", did not say when the refund would be issued via Paypal (I opened a case, which she acknowledged), and did not respond to the fact that the online message form was broken.
Don't order from them. Unreliable, unprofessional, disorganized, and if I don't get my refund, fraudulent.