violad3

Viola D.

Contributor Level

Total Points
163

2 Reviews by Viola

12/16/20
Verified site experience

More detailed filters would be useful, as well as different angles (front, side, and back) of all item images, also all measurements (bust, waist, hip, length) for all items

Reason I chose this business:

Inexpensive, unique looking items

* Modetalente attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

rens10
Jules R. – Modetalente Rep

Thank you for your feedback.

We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

Our ordering steps are not very complicated, we will always think of ways to make online shopping at Modetalente easier.

When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email service@modetalente.com for further help.

Modetalente is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

4/20/18

They wrote to tell me they did not have the items I ordered and already paid for, plus priority shipping. They did not offer a refund, just informed me the items were no longer available, and that such incidents happen "rarely", and that now their website offering was updated.

It us utterly unprofessional not simply to offer a refund when you cannot fill an order.

The email insisted I use their online message form to reply, and that I not respond to the email.

Their online form captchca is broken, so nobody can actually use it. I tried to request a refund there, but that was a waste of time.

I checked PayPal, which listed their
*******@makemeheal.com address as a contact address. So I wrote to them. I told them that I was upset that their online form was broken, that they did not offer a refund, and that it felt like fraud.

They wrote back that they were insulted. When I say they, I mean Aimee, who I see stars in other customer service complaints here.

I wrote back that it was unprofessional not to offer a refund if you can't fill the order. Also that they should fix the online messaging form they insist people use.

Aimee wrote back that I was "belligerent", did not say when the refund would be issued via Paypal (I opened a case, which she acknowledged), and did not respond to the fact that the online message form was broken.

Don't order from them. Unreliable, unprofessional, disorganized, and if I don't get my refund, fraudulent.

Viola Has Earned 3 Votes

Viola D.'s review of Make Me Heal earned 3 Very Helpful votes

Viola hasn’t received any thanks yous.

Viola doesn’t have any fans yet.

Viola isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

sarahx444
11/30/21

NIET HANDIG VOOR ANDEREBETALINGS SITES

stephaniet1085
11/29/21

Einfache, schnelle Bestellung