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Virginia B.

  • 1 Review
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Experience: Clothing & Fashion

Member since May 2016

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1 Review by Virginia

5/16/16
I would not recommend this site. This web site is deceiving. The sites for both Vbridal.net and Vbridal.com are based out of China, making returns an impossibility.

Their seam stress did an awful job on the dress, to the point that it could not be worn. I could not raise my hands above my head without tightness in the armpit area. In addition the build in bust area was loose and did not fit right, requiring significant alterations if I were to use the dress (which I cannot use due to the tightness in the arm pits).

To top it off the cost to ship back the dress back to China precluded me from returning the dress for a refund. After much effort they ended up refunding me $87.00 of the $150.00 dress.

I would recommend that you stick with a US based company, US based companies that will willingly return the clothes purchased on line for a full refund.
vbridalv
Vbridal V. – Vbridal.net Rep
Dear Virginia,

We are very sorry that you are not satisfied with your experience. Would you please kindly send an email to service@vbridal.net with the subject "Sitejabber+Your Order Number" to confirm your order information? Then we can assist you further and faster.

Please accept our sincere apology again. Your satisfaction is of vital importance to us. We will spare no effort to rectify the situation with care and efficiency. Please rest assured.

Thank you for your feedback. We are looking forward to hearing from you.

Best regards,
Vbridal

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