Vishal A.

I am an IT engineer with 25 years of experience. I will wait for one more month if they can improve. Otherwise, probably I will move my services due to their poor business conduct and etiquette. Support is worst and rude. I don't want to post this publicly but they have annoyed and disrespected me several times. They have defamed my company name, brand and made a huge loss to my company. They don't know how the IT industry and Software Development work. I am stuck with them because I have sold the services to my customers. I will talk to my customers and soon decide my next plan about moving. I am highly dissatisfied and disappointed with this company. My clients' website updates every few hours, so I take backup and download on local myself as I am the administrator and webmaster of my client's websites and accountable and answerable to my clients. In WordPress and Cpanel you get options to backup your website and database regularly. But this will be not allowed to you to back up your Wordpress and Cpanel. Jetbackup will not allow you to download the backups on your local for security and disaster recovery. Imagine you have a hosted eCommerce website, now on an e-commerce website you will get orders anytime during the day, so you will prefer to have the latest backup for disaster recovery. Many such features are not allowed and it becomes useless to say you purchased unlimited hosting. As soon as your usage reaches around 1 to 5 GB theymay start deleting your files, backups, emails, and anything and everything without telling you. So you will be never able to use and enjoy the unlimited features. They deleted my and my client's files, database, and backups in less than 3 hours without telling me or at least tell me to clean up space or notified me. Don't buy any services from this company, you will be in big trouble. Support is pathetic and disappointing. Their communication skills with clients are very rude and worst they treat you as a slave. Also, If you are not in London and UK then don't order for their hosting, in my support ticket communication, they said they only serve Local London and UK customers as their Network is not feasible for global. But they are continuously advertising their products and services in India. If you are looking for your website to work with high speed, globally from all countries and flawlessly this is not the company to host with. Moreover, these people are not reliable, you can not trust and rely on them that you are safe & secure with them. They haphazardly do and can do anything with your website and account. It may also happen all sudden one day you will see your website down or deleted when you wake up in the morning. Their server configuration is also very low and poor, do not even support 20 concurrent users. CPU will immediately trigger to 80% and RAM 60% with 10 to 15 users. The speed of the hosting is very slow. If you will ping the network it will give request time out and tracert will also not work flawlessly. Message me at any time for a more detailed review.