There is advertising on the bay's website for Lancome purchase with a free gift set. I placed an order close to $200, so I supported to receive one set of complimentary free gift and another gift (for purchase more than $150). My order confirmation said three items will be sent. When I received my order, only two items were inside, but the packing slip said three items were included. I took a picture and sent to the customer service immediately. The customer service emailed replied that they will check and contact me.
Three days later, I've got no reply. I emailed them again and asked for my free gift set, they said they did not have it in stock, the complimentary gift set was given base on availability. I was so so so angry. I checked the website everyday since, and found out they never took the promotion ads from their website. They either had the gift in stock or were lying continuously to other customers. I told my friend about it, and surprisingly found out the same thing happened to her two years ago. She stopped shipping at Hudson's bay. I also will stop purchase again from this liar.