Wendy W.

I was so optimistic after initial consultation and even first appt with Dr. MacIsaac who led me to believe the broken capillaries on my face could be treated with 3 sessions for $1000. The cost was steep however after so many years of having them, disliking the appearance and trying many different methods to get rid of them, I decided to go for it. The first session seemed great and healed nicely. When I went for the 2nd treatment the entire vibe was different. I found out later that several of their staff had left which resulted in disorganization and a Dr. who was busy and distracted with the additional burden of being on call at the hospital that day. She was typing on her ipad telling me such. Fast forward to after the treatment when I was in the car and realized she had not treated parts of the area and went back in to address this. I did get to see the Dr. again who not so eloquently told me the veins I was seeing was not part of my "bargain basement package" but she would treat them this one time. She turned the dial on the machine, spent maybe 2 mins and that was it. When I got home I went back to look at the photos from the first session and noticed that one of the main areas I was there to address had actually been neglected both times.
I called to discuss this with the clinic and did so with Heather who said she was the manager on the cosmetic side and that she wanted to help with this. She included that she would speak to the clinic manager ( Dr. MacIsaacs husband) and get back to me.
They did in fact get back to me and it seemed like their only goal was to have me remove my Google review rather than address their inadequacies and try to fulfill their end of our agreement.
In the end I was told they would not see me for the 3rd treatment and rather they would keep my $800 ( 80% of the deal) and not fulfill their part of the contract.
So, I strongly encourage you to seek treatment elsewhere and save yourselves the money and inconvenience of dealing with people who clearly put profits over people.

Complaint Details
Pajar boots were purchased from Hudson Bay in Dec 2020 for approx $500. Worn very little last winter and when I brought them out to wear this winter I noticed the logo had come off the side and left a hole in the suede. The boots were brought back to The Bay who said the issue would have to go to the manufacturer. On Dec 8,2021 I emailed the manufacturer with photos. I received a reply the next day that replacement logos would be sent out and I could bring it to a shoemaker for repair. I had hoped to not incur any further costs and inquired about them doing the repair. There were several email threads with Alicia and Andrea from customer service and I was told several times they were discussing the repair with their shoemaker and would get back to me. They never did and when I finally did get another response I was told their shoemakers were too busy and I would have to take care of it myself. This whole process took approx 2 months and I was still no further ahead. They had my mailing address since that original email on Dec 9th and I had received no logos so I thought there was a plan in place to have the boots repaired by Pajar. There were several other emails in which I was told that they were speaking to their shoemaker regarding the repair. I continued to get no response and I continued to reach out. Eventually I was told that because the boots were purchased from a third party and passed warranty, there was nothing they could do. I reiterated my concerns with the defective boots and the months of useless back and forth communication. Finally on Feb 25th I was assured the logos were on the way yet they never arrived. This was my 3rd pair of Pajar boots which I purchase because they were known for warmth, quality and comfort. It seems their standards have dropped and their customer service is a disgrace. As it turns out, the logo came off the other boot just a few days ago leaving a hole in the suede of that boot as well so now both are defective. I have tried several more times to get replacement logos and only ever receive nonsense replies like that they were coming from Montreal and could be delays. Cmon, I live in Ottawa and it is now Mar 10 and they are still not here. There is nothing more frustrating than feeling ripped off and lied to. Thanks Pajar for putting profits over people!

Update March 15-- With no responses to recent emails, I tried messaging them yesterday using my other email address. Lo and behold I did get a response telling me that the logos were sent to me not once, but twice and that if the courier did not get them to me it was out of their control and must have been an issue with my address(LMAO). I have requested proof to support their claims and can pretty much guarantee that it is one more bogus response from Alicia. Here are her exact words... With that being said, we understand that you are not satisfied, but please be advised on 2 occasions, we have sent you the logos in order for you to install them.

"If you have not received them, this is something that is out of our control since the courier did not deliver you the logos.

All of our customers throughout North America have received whether it was logos, grippers, laces or keys except you.

It seems there's something happening with your address as to why you probably did not receive them, but that has nothing to do with our staff or the Customer Service that was provided to you.