After waiting 17 days and not hearing from them I called. They couldn't find my order. 1st by email then phone. Finally by name they did. Then I was told they had the wrong email and the phone was an 888 number. I asked why would I have a toll free number for a customer as that would be ridiculous. Then I was was told they couldn't fill my prescription because of my prism. They asked if I worked with a customer rep or optician. I informed them it was both. Then I was told oh they should have told you they couldnt do it as you did speak with an optician too. Really. This is how you work with customers. NEVER again. If you want to save money go to Costco or somewhere like that. Great prices and service. I learned my lesson