wilson a.

I placed an order from their Friday sale on August 6th and used Amazon Pay to pay for it. By August 13th I still had not received an order confirmation or shipping information so I called customer service to find out that my order never actually went through, but they still charged my credit card linked to my Amazon Pay account in full (just under $200). The person I spoke to said they spoke with a supervisor and the refund was being expedited. Yesterday I receive an email about a $16.00 refund, so I called first thing this morning about it, only to find out that this refund was from shortages from my previous order made in July. I was told that while my larger refund was escalated to a supervisor it would still take another 7 - 14 business days to process. That with the delays of 7-10 days in packing and shipping orders is enough of a sign for me to close my account here and take my business elsewhere.

Maybe don't charge the credit card until you have the order measured out and packed like other fabric stores do.