Bought the fc 25 preorder and could not redeem the fc points on Xbox x.

Had to do my own research and try to contact Microsoft until I hit a wall.

Multiple users experienced the same issue, as seen on reddit posts, but the customer rep reiterated that my contract was with EA/Microsoft and the issue was not theirs.

Dismissed my problem and sent me to the EA terms.

Very poor service to have paid for a preorder perk that can't be redeemed and expected to live with it!

4600 FC Points/€38 approx. Purchase value taken.

Contacted them on the day of release, 20th September, 15 emails later and only now being sent to escalations after stating I have started a chargeback.

Avoid unless you want to get dragged into customer service hell.