Young K.

This site is a scam. They also ask you for your driver's license information when you ask for a refund! Do not give it to them. They have phishing for personal information!

On 11/10/2010, I emailed them regarding a $49 purchase:
From: www.Power-level.net (*******@power-level.net)
Sent: Wed 11/10/10 10:32 AM
To: XXXXXX
Send us a whole pic

Regards

www.Power-level.net

From: XXXXXX
Sent: Thursday, November 11,2010 2:29 AM
To: *******@power-level.net
Subject: RE: Driver's License Picture

What do you need my driver's license information for?

From: *******@power-level.net
Subject: RE: Driver's License Picture
Date: Thu, 11 Nov 2010 01:27:36 +0800

Please send us a clear whole picture don't hide anything plz

Regards

www.Power-level.net

Sent: Thursday, November 11,2010 1:25 AM
To: *******@power-level.net
Subject: FW: Driver's License Picture

Hi,
I purchased 20K (+300 bonus) of Wow Gold for my character on Trollbane Alliance US server. I have not received the Gold yet. I do not want this I want a refund for my payment back to my paypal account.

Thanks.

On 11/12/2010 on customer service chat on their website:
You said:(23:31:18)hello
I ordered 20k of gold for my character on trollbane server and i didn't recieve the gold. I'm requesting a refund. When will my refund be processed?
Windy said:(23:35:03)when the manager is here, he will refund u soon, sir
You said:(23:36:22)do you realize that you have over 40 complaints about people not getting their gold?
When will i get my money back?
I need a time frame
Windy said:(23:37:24)but im not sure, maybe 3hrs later
You said:(23:47:40)your manager is never around
Why does he even run this business?
I want my money back.
Windy said:(23:48:24)we have other business too
And now is lunch time
You said:(23:48:57)it can't be that hard to refund my money. I've had paypal refunds before and they do it immediately
Windy said:(23:49:49)cuz manager isnt here, so can't do it now, sry
You said:(23:52:12)this is my 10th time contacting you regarding refunding my money
I've paid over $49 and i want it all back
Windy said:(23:53:05)when the manager is here, he will refund u soon
You said:(23:56:05)so he will be there in a couple of hours?
Windy said:(23:56:20)yes
I think so
You said:(23:56:43)i am documenting everything you are saying to me, so please don't lie to me

Later on 11/12/2010:
You said:(23:31:18)hello
I ordered 20k of gold for my character "xxxxx" on trollbane server and i didn't recieve the gold. I'm requesting a refund. When will my refund be processed?
Windy said:(23:35:03)when the manager is here, he will refund u soon, sir
You said:(23:36:22)do you realize that you have over 40 complaints about people not getting their gold?
When will i get my money back?
I need a time frame
Windy said:(23:37:24)but im not sure, maybe 3hrs later
You said:(23:47:40)your manager is never around
Why does he even run this business?
I want my money back.
Windy said:(23:48:24)we have other business too
And now is lunch time
You said:(23:48:57)it can't be that hard to refund my money. I've had paypal refunds before and they do it immediately
Windy said:(23:49:49)cuz manager isnt here, so can't do it now, sry
You said:(23:52:12)this is my 10th time contacting you regarding refunding my money
I've paid over $49 and i want it all back
Windy said:(23:53:05)when the manager is here, he will refund u soon
You said:(23:56:05)so he will be there in a couple of hours?
Windy said:(23:56:20)yes
I think so
You said:(23:56:43)i am documenting everything you are saying to me, so please don't lie to me
Windy said:(23:57:17)i dont
You said:(00:00:22)i contacted you yesterday and spoke with rain, and she said that the refund hasn't been processed yet, and that it will be processed soon
I've dealt with refunds before, and companies refund money the same day. Not like your company
On paypal
Windy said:(00:01:46)sry, sir
You said:(00:02:02)when will my refund be issued?
Windy said:(00:02:04)bu ti can only leave the msg to our manager about ur refund
Im not sure, sry
You said:(00:02:20)what's your manager's phone number
Windy said:(00:02:24)need wait he is here
You said:(00:02:36)your phone number on the website is disconnected
Windy said:(00:02:39)i don't know, and he can't speak english too
You said:(00:03:06)yes, he can... i read that he can speak english on the website, and that he calls people on the phone
Windy said:(00:03:57)who told u that?
You said:(00:03:59)tell him to refund my money
This website
Windy said:(00:04:21)i told u, i will leave the msg to him
You said:(00:04:26)http://www.sitejabber.com/reviews/www.power-level.net?trk=search
How come i've been asking for my money back for 3 days now and no one has called me or refunded my money?
Windy said:(00:11:09)im not sure, sry
The past 3 day i was on holiday
You said:(00:15:47)i need my money by tomorrow
Windy said:(00:16:33)will be ok i think
You said:(00:19:38)stop $#*!ing around and just refund my money
How come you guys have over 40 bad reviews for refunding money?

Welcome to GDP DIGITAL ENTERTAINMENT SERVICE CO., LTD.
Rainy Will serve for you:)
Rainy said:(00:47:35)Abracadabra~xD
You said:(00:47:42)i ordered 20k of gold for my character on trollbane server and i didn't recieve the gold. I'm requesting a refund. When will my refund be processed?
Rainy said:(00:47:52)sec
But u need to send us a pic with ur name and expired time on it
You said:(00:49:06)no i'm not sending my driver's license information to you for you to scam my financial information for identity theft
Refund my money
Rainy said:(00:50:03)but i don't have the right to refund u sir
You said:(00:50:07)yes you do
Rainy said:(00:50:08)only our manger
You said:(00:50:20)when is your manager around?
Rainy said:(00:50:31)not sure the time
You said:(00:50:43)you said that yesterday and the day before that also
His business will be failing, he is never around

As you can see, they do not know much about the operation side of their business. When you ask for a refund, they ask you for a copy of your driver's license. They are getting funded by Paypal. What do they need your driver's license number for? I called Paypal customer service, and they advised not to give out my driver's license number to these people.