Z S.

I bought a 128GB iPhone 11 from musicMagpie in "pristine condition" priced £440.99 (with 10% off from £489.99 originally). This price is very close to the current Amazon/Apple price of the exact same phone at £539.00 BRAND NEW. The reason I didn't order it from Amazon/Apple was because you have to wait 1-2 months for delivery. I expected the phone from musicMagpie at that price to be hardly used and like new - not the case! Although the phone looked in good condition (though you could definitely see some signs of use), upon further inspection I realised it was two years old already (so one of the first released in September 2019) and the battery health was down to 85% so it must have seen some heavy use. By comparison, my teenage son's one-year-old iPhone 11 is still on 100% battery life with regular daily use! Very disappointing. A heavily used second hand phone should be no more than 50% of the price of a new device - and even then I think you're better off getting a new one, considering the resale value. Reading the reviews on TrustPilot (all glowing) makes me wonder whether they pay them to remove the negative reviews, or perhaps I was just unlucky. In any case, I sent the phone back and I'm now waiting to get my money back. I've already ordered a new one from Amazon - with interest free monthly payments - a much better deal. I mean it's a no brainer, really. MusicMagpie should be more transparent about the history of the devices they are selling and when they call something "pristine" it should relate to the usage as well not just the cosmetic appearance of the device and price them accordingly. Do your own market research so you don't get ripped off!

I first ordered from Gardening Express during the first lockdown and they took almost two months to deliver - in fact by the time they delivered all the garden centres had reopened, so I would have liked to cancel my order, but they didn't give me that option. I could have got much better plants much cheaper from my local B&M at the same time they finally sent my order. Against my better judgement, I gave them another chance this year as there were a few specific plants that I wanted and they were not available in my local garden centre. The plants they sent me are barely alive - I doubt they will ever recover. I've just wasted 50 quid - again! But I've learned my very expensive lesson now - I've wasted my money so you don't have to - don't get fooled by their swanky website - the plants they send you look nothing like the ones they advertise - nobody would ever pay for these if they had seen them in real life! Looks like something they retrieved from the scrapheap because they ran out of stock of the good stuff. Gardening Express should be reported to Trading Standards for false advertising! How are they still in business? Update: I have now added some photos of the plants they sent me. Would you pay £10 each for these in a Garden Centre? Of course not! It would be ridiculous!