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on 2/24/20I wish I could help you. I've been using the contact feature on their website and I have had a few responses (template style emails) but am not getting what I want---a refund. Elite singles HQ is in Germany. I feel like I am peeing into the wind with them but we have to keep trying! Infuriating, isn't it?
There is a "Customer Support" link on the website, not the app. They do reply, but are ineffective and just spout more propaganda about their site.