Discount Football Kits

I placed an order worht £60 with this company for a product that advertised was availbale. They promptly took the £60 from my account and then emailed me to say that the product was no longer for sale. When I checked my bank statement a week later it showed that www.discountfootballkits.com had taken the money from my account and not refunded it. When I rang up to ask as to why this had happened the staff were dsimissive and blase. They said they only process a refund if you request it. Utterly disgraceful company.