LampsPlus has a rating of 4.6 stars from 694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LampsPlus most frequently mention customer service, good quality, and great selection. LampsPlus ranks 3rd among Lighting sites.
No critical highlights yet
Lots of selection. Easy to filter based on delivery date/in stock items. I called customer service and spoke with Henry. He was very helpful, kind, and knowledgeable.
I forgot to add the lightbulbs to my order of the fan and light. So i had placed the order already (5 minutes ago). And in order to get the lightbulbs I had to pay $5 shipping because my order was in two parts. I chatted with customer service and she said that she could not add the ightbubls to my order nor could she take the $5 off my lightbulb order. Really.? I was ordering a fan that cost almost $500!
The light fixture arrived very quickly and was well packaged. Looked even better than the website picture! So sparkly and beautiful. Exactly what I wanted.
Favorable past experiences. Always find what I want here.
I was looking for a replacement bathroom fixture that was the same size or a little larger to avoid having to patch the wall. I also wanted something elegant with sparkly crystals that wasnt too expensive. This fit the bill on all accounts. I love it!
We had bought 3 outside lamps for our new home 4 years ago and never bothered to change the lamp on the side of the house because it was hard to see from the street. It recently failed so we checked back with you and found you still carried the exact same fixture. Thank you!
Past experience.
Quality and choices.
Wonderful to see you had a great visit with us, thank you for the comments.
This company has an extensive list of lighting fixtures for every aspect to enhance, illuminate a home. They are experienced and very helpful. Each item I ordered has been shipped on time and packaged very well carefully including items I have purchased from their open box collections. I have never experienced a negative or disappointment with Lamps Plus.
Tip for consumers:
If you have a concern or question the staff is very helpful.
Products used:
lighting fixtures
Very easy to use although I did not get a response at all when I entered an inquiry about local pick up from my closest store. I ended up just going down there in person to see if they had the lamp in stock which they did not. That was a little irritating. But the lamps are absolutely beautiful. The bulbs that were recommended as being used with this lamp, however, were not the right size. It wasn't a big deal; we just kept them for something else and got different ones, but I would recommend that whoever pairs bulbs with lamps checks into that because they were too long for the shade.
They had the lamp I wanted that I found on Amazon and I opted to order through the retailer directly rather than going through Amazon.
Hi Erica - we apologize for you not getting a response from one of our stores. We'd like to learn more about your experience, so if you could, please send an email with additional details to Community@LampsPlus.com. We will then investigate an see what happened. Thank you for your comments, we appreciate them.
We ordered 3 outdoor lights from Lamps Plus. They came. They were exactly as we expected. They look great for our home. Upon installation we realized that one of the lamps did not have the special screws needed for installation. I contacted Lamps Plus and they sent out a replacement immediately. This one had the screws and we could finish the project successfully with minimal delay.
We received a lamp without all of the necessary parts. The rep sent us a new lamp right away.
Perfect for our needs
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
I was looking to replace a lampshade to match a certain color on a very special brass floor lamp I have. I had been looking for quite some time. I was so pleased when I discovered Lamps Plus with their many selections. I ordered and my shade came packaged so carefully, the size and color were perfect and customer service very personal.This is a wonderful company.
I studied many until I found what I wanted.
Thank you for the feedback! We appreciate you taking the time to leave us a positive review.
Very good thank you. The people were helpful and we accomplished our goal with Their thoughtful input and willingness to expand our vision 🙏🏼
Variety of choice
Thank you, we appreciate the feedback and the comments.
The products came very quickly and the purchase was easy online
Reviews and inventory
I have two very old Japanese figurine lamps. My parents got them in 1949 and they were passed to me My pagoda shades are in bad shape from years of packing/moving—general wear and tear over 53 years. I was glad I could find so many styles to choose from here!
But when I received the shades one was damaged I contacted on a chat line and had an immediate response. A new shade was sent. Customer service is always a big deal with me.
First choice to come up on internet search. Great site!
Hi - we hope you enjoy your new lighting. Please let us know if you have any questions about your order.
I returned a shade to Lamps Plus. I was given two options: 1. Pay to ship the item to them 2. Destroy the item and send them a picture and I would receive a full refund. I am disgusted by the lack of respect for resources. I will never use this company again. Please, start caring about something other than the bottom line.
Tip for consumers:
horrible return policy
Products used:
lamp shade
We are sorry to hear of the disappointment during your return. While we do offer free returns on some of our items, our lamps shades do not fall under our free return policy; we do apologize. Because of this, we did offer you a discounted return label to send this shade back to us for a refund. The other option that we offered you, which entailed the collapsing of the shade, and sending us the photo to receive your refund, is a return option we have in place for our shades as it is the most cost effective and environmentally friendly method. This method saves on extra car emissions as well as extra packing waste caused by having the shade shipped back.
My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.
I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!
Reliability, product selection
Wanted something similar to previous product.
Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!
Exceptional experience: our beautiful lamps and chairs were shipped the same day (Sunday, no less) we ordered them and received in perfect shape within five days. Will definitely order from LampsPlus again.
Stylish products at a reasonable price.
Stylish and contemporary products
UPDATE: Within 2 hours of posting my review below I received a phone call from Lamps Plus customer service offering to replace my lamps. In the end they ended up completely refunding the purchase to my landscaper who will be writing me a check. Appreciate not having to send back the product and finding replacement products in their catalog. If this had happened immediately upon me requesting warranty service this would have been a five-star review.
My landscaper purchased 3 low voltage path lights Sept 2021. Installed them November 2021 and all three have already failed. These lights are supposed to have 1000's of hours on them.
They say the product is passed its one-year warranty. ALL THREE FAILED! They don't even sell them anymore. Avoid this company at all cost!
Tip for consumers:
Read independent reviews of any particular product you want to purchase.
Products used:
I'll be going with Volt low voltage products.
Hi Jim, thank you for reaching out and providing your review. I’m very sorry to hear you received less than satisfactory service and your merchandise is experiencing issues. Lamps Plus stands behind our products and want to make things right. We have reached out to you directly for further assistance. We apologize for any inconvenience.
Not much to say, but your shades are great! I also got the shade in 2 or 3 days
Lots of options
I loved the choices
Great to hear that, we hope you love your purchase!
I initially found the Franklin Iron Works lamp on Target.com but a few weeks later they were put of stock and weren't going to restock. I quickly found the same lamp on the LampsPlus website. It was shipped quickly and arrived in perfect condition. I appreciated the email asking if I had indeed received my order.
They carried the lamp I was looking for.
It's elegant mission style is a great addition to my decor. I alsonchose it based on size for the room and table it would be on and it having 2 bulbs to ensure it gave off adequate light. The LED nightlight feature definitely sealed the deal. It's beautiful when lit.
Thank you for the comments and feedback. We hope that you enjoy your new lamp!
I had purchased a lamp on line that was not the right fit once I got it. With 1 phone call, I was able to choose to return it to my local store or return free via UPS. The Customer Service Rep was pleasant and helpful, and the entire call was less than 5 minutes. I returned the item to my local store, who was helpful in crediting my card - they also helped me find something to replace my original purchase and was an even better choice!
CS was super helpful in getting an online purchase returned and credit to my card. Very friendly rep who resolved my issue in less that 5 minutes on phone!
Always have a great selection of products, usually better priced then local "hardware" or "furniture" stores, and the staff are friendly, helpful and never pushy!
Hi - we are glad that you found the return process fast and easy. Thank you for your new order and we hope you enjoy your new lighting choice!
Lamps plus always has high quality products. As far as service goes, they are like a well oiled machine. Love shopping with them.
BECAUSE YOUR WEBSITE STATES ERROR AT CHECK OUT. I ATTEMPTED TO COMPLETE MY PURCHASE 5 TIMES. WHEN NOTHING WORKED I CALLED AND THEN RECEIVED A CASE NUMBER BY EMAIL.
I THEN CONTACTED MY FRAUD DEPARTMENT AND LEARNED THAT 7 CHARGES OF 350. WERE TRYING TO CLEAR MY ACCOUNT! THANK GOD I HAVE AN EXCELLENT TEAM OF BANK OFFICERS TO STOP SCAM COMPANIES LIKE YOU!
YOUR COMPANY SUCKS!
FURTHERMORE, UNFORTUNATELY FOR YOU, I AM AN EXECUTIVE WITH A HUGE CONTACT BASE WHICH NOW ALL ARE AWARE TO RUN FROM YOUR COMPANY AND NEVER LOOK BACK!
HAVE FUN IN BANKRUPTCY!
Very easy shopping, I have been working on my cart for weeks and finally settled on products
Designer suggested it
I bought a floor torchiere lamp in Sept. 2019. In April 2020, the dimmer switch quit working. I contacted the company and was instructed to ship it back for an exchange. Shipping was prepaid, but I had to purchase boxes/packing materials as I threw away the original box months ago. It cost me about $20 for the shipping materials and I wasn't reimbursed for this expense. Within a week of receiving my defective lamp, I was informed my re-order was cancelled as the item was out of stock permanently. They offered to refund my credit care for the lamp purchase. I was informed before returning the item it was still in stock. Lamp looked very elegant and had a great finish, but the quality was lacking. I will not order again from this company due to this poor experience.
We sincerely apologize for this unfortunate situation. We have contacted you directly for more information to see how we can further assist. Thank you,
Good. Order easy. Email confirmation. The only thing I would like is immediate confirmation of delivery to prevent the lamp sitting on my porch exposed to thieves
Ease in shopping
Personal taste
Hi - if you mean that the lamp slips on the surface of your table, it may be that if you have a highly polished table surface you might need to place a small pad under the lamp. If you need additional help or troubleshooting please contact our customer service team and they will be able to help you out.
I have ordered much of my lighting from Lighting Plus. They have a good selection of modern chandeliers and floor lamps. My friend loved my Possini Mid Century Modern Floor Lamp so I got her one for her new house. She was so excited and placed it in a visual are for everyone to enjoy. Shipping was fast and product nicely packaged. I saw some reviews about receiving a damaged shade, but hers was perfect.
I never buy full price and waited for it to go on sale. I saved $60.00.
Love the modern look. The stainless tulip shaped base is really beautiful.
What a nice friend you are! Thank you for the review and feedback, we appreciate it.
I saw this lamp elsewhere for much more money. Thanks for having it at a reasonable price.
Best pricing
Very easy to shop on the website! So many choices - really enjoy the large amount of items!
I have shopped many times on this website and always find what I need.
Just what I was looking for!
Glad to see you had a great experience on our site, thank you for the comments!
I found my sconce in the open box section and was able to order the last one!
Great selection!
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Happy to hear that, thanks for the feedback!