Laptop.com.au

They send me a laptop that won't even turn on. They don't respond to my urgent request for refund and are not afraid of customers complaining to Consumers Affairs. They don't provide you with a phone number and are basically impossible to reach.

I did a bit of research on refurbished laptop specs vs price, with the aim of getting a machine for my young son to game on... essentially a modest-priced laptop with decent specs. Price ranged considerably (in some cases double the price for same spec)... with laptop.com.au being amongst the most competitive.

So I ordered a laptop through their website. This was the only bad part of the experience... they do have a pretty archaic billing process which, after purchase, made me and my bank a bit nervous... to the point where my credit card got locked as a suspicious transaction. There was no immediate receipt of purchase (that was manually processed the next day) that had alarm bells ringing for me.

I contacted laptop.com.au via email and Jesse got back to me promptly. He was professional, courteous and most importantly reassuring. I sorted out the credit card lock and everything else went smoothly. I ordered the laptop on the evening of Thursday 28 October and the laptop was couriered to my door Wednesday 3 November. Less than 5 business days turnaround.

The laptop has met my expectations of purchase with no issues (at this early point).

So in summary, I got a well-priced refurbed laptop delivered speedily in a COVID-delayed delivery environment. Staff were prompt at resolving concerns/issues. All in all a 3.5 star experience, which could easily be a 4.5 star experience if they upgrade their billing systems.

Purchased a laptop from this company. The initial computer we ordered after waiting sometime we were informed they could not now supply but sent us a similar one. On receiving the laptop the keyboard had the letter N key blank with no letter printed on it. On contacting the company they replied they do not normally replace keys. Just recently a low battery alert comes on every time the laptop is fired up. We have only had the laptop 9 months. No the company does not cover "consumables". So never again will we deal with this company and will share the negative review far and wide.

I bought a cheap Toshiba laptop from this company in 2017 with no issues. Four years later when that laptop died, I decided to trust Laptop.com.au again, as it all worked out last time right? This time I went with a more expensive purchase, of a Lenovo Yoga refurbished. Basically, the laptop they sent to me didn't work when I took it out of the box, and I Emailed and corresponded with Jesse, who was very helpful and gave clear instructions on how to return it. About three weeks later I received an email from Jesse saying they were going to send me a new laptop as the old one didn't work.
The new laptop arrived today, about 4 days later, and so far so good with the laptop, but I won't be shopping here again as it was such a hassle and I went without a laptop for about a month.
I read these reviews before I bought it and I thought i would be one of the lucky ones who just gets what they pay for... it's not worth the risk, just buy from somewhere else!

I ordered a laptop the Easter weekend gone (2020), believing that it would be sent within the 2 days as advertised and that it was new as it didn't state refurbished on their site. They also stated that any issues they'd contact you, after over a week of not hearing I contacted them to be told they were waiting on parts and it would be a little longer. Several weeks later I received confirmation that the order was being dispatched. When I received it a couple of days later the condition of the machine was questionable and disappointing and the processor I requested had been substituted with another brand without any consultation with me. I returned it immediately after contacting the company and telling them my disappointment and anger. Today I received a call from the company and the person I spoke to called me a moron and hung up on me, this is unprofessional customer service and not a company that I recommend to anyone.

Unhelpful would be a compliment for these people, repair issues arose shortly after purchase. Save your money and go with a more reputable company who cares about looking after customers.

They sent the wrong machine (which was also damaged and not working). They only responded after consistant threats of legal action via no less than three channels of communication. They (Don) was very rude and entirely unhelpful and tried repeatedly to make it out to be my fault. I sent it back for a refund and eventually got it but only after a months worth of BS. Avoid this place like the plague. I have complained to ACCC... I suggest you do the same.

You can make own decision based on this sequence of events.

Trader provided laptop with significantly inferior specifications.
Trader offers a paltry compensation for major problems.
Laptop breaks entirely in under a month.
Initially refused to accept returns, despite this being stated on their own terms and conditions because it's too expensive.
Consumer initiates dispute proceedings initiated with bank.
After that trader says they will send a new one.
Refund requested as per their own terms and Victorian Consumer Law.
Broken laptop returned, express post with signature.
Sits at post office for almost a week; trader needs to be reminded to collect it.
Trader sends replacement laptop despite repeat requests for a refund. Claims they only have to offer refund after 30 days from purchase (their consistent delays have caused more than 30 days to pass)
Consumer initiates formal complaint with Consumer Affairs.

I bought an HP laptop worth 659$ I asked Kelly if the laptop is not defective, she replied that it's all working. But when I got the laptop, when I turn the power button on, the screen remains dead and the capslock LED light keeps on blinking. I sent an email 3 times to them but they're not responding anymore. Goodbye to 659$

I'm 84 and I only used my laptop for emails however I was running Win 7 and I was informed I need to buy a new laptop. I spent many hours on the phone to Stan and found him to be very patient and helpful.
I received my laptop yesterday from laptop and am pleased to report it was installed with Win 10 saving me $1500. Absolute gentleman at this establishment.

Just bought 2 x Lenovos - one 32g gamer and an 8g worker
All specs met as advertised
Machines v clean and loaded up with windows 10 and working perfectly
Don Ho was responsive by email and provided v good price including express post.
All good though I was v nervous at first after reading some of the negative reviews. Only had the two laptops for a week but so far not a problem and would recommend them and will use them again.
PS I live remotely and rely on air express and the packaging to protect both laptops was first class

I can only suggest avoiding this company at all costs. I ordered one laptop to have a bloke ring me and tell me that they didn't have any and had to send me a different one. I received a faulty laptop and they told me to send it back. They picked it up from the post office and lost it before finding it when I showed them the postal tracking. They told me they were fixing it but I said I wanted a refund as it had already been three weeks. Two weeks ago I was told "of course you will get a refund." I have not seen any money. These people are common thieves and should be avoided at all costs. The company should be shut down. Since sending them my bank details I cannot contact them. They won't answer the phone or e-mails.

I have appreciated the prompt responses to my emails from Kelly. She arranged for replacement software under warranty and ensured I wasn't out of pocket for the postage. At all times she was courteous and helpful even offering helpful suggestions re getting the best performance from my new laptop. It's the first time I've bought a laptop online and even though there was a slight hick up (which can happen anywhere) Kelly's after sales service was excellent and the problem was resolved.

I purchased a Lenovo Laptop IdeaPad Y700-171ISK. It came wit a broken key and its battery drains in just one hour. I tried to contact them by e-mail but they won't reply me.
I don't know what should I do now. I also purchased additional 1 year warranty. Now All my money is a waste.

Such amazing service! Would 100% recommend this store to all of my family and friends. Super friendly and accommodating.

Before you proceed, please search on whirlpool.net.au for "laptop.com.au" and save yourself a lot of potential headache. This person "Don", whom I had the misfortunate with correspond with, is every bit as rude and thuggish as others have described.

Long story short. I received a laptop that was not as described. I requested a refund and even offered to bring it down to their shop in Springvale. Should be a simple matter with almost any other retailer worth their name, but nooo. This "Don" person not only flat out refused to give me a refund which is my right under the consumer law, he was extremely rude with the language he used.

Well, obviously he had no case under the law, and I ended up getting my money back from the credit card company, but they dragged out the whole thing and made me wait 5 long months.

I can't understand how these guys can still be in business while treating their customers in such a shoddy manner.

Hi,
Thought that i would write a review about these guys to balance out a bit of the negatives. I bought an Macbook air from laptop.com.au last month and foolishly did not read up on any reviews as they were an Australian company with a physical retail shop, so no red flags for me.
After I had chosen and paid for my laptop, then did I decided to read the reviews. Much to my horror they were getting slated by everyone and my heart sank as I had already paid them. I thought that I would get the wrong product or something sub-par and damaged and I would have to fight with them over the next few months to get my money back.
The order was taking some time to be shipped, although the website claims express delivery, so I attempted to cancel the order as the product had not been dispatched. I received an email an hour later saying that the order had been dispatched and i thought "dodgy *#@kers", they are sending it right away so that i cannot cancel the order and get a refund. Now i wait to see what they send me...
When the mac book arrived a week later i took it straight to the mac shop still in the box to have it assessed and to make sure that it matched the specs as advertised.
To my surprise everything was as stated on the website and with all genuine apple parts, in perfect operating condition. I got exactly what i ordered and there was no damage to it at all so this is why I'm giving them 4* and a good rating.
The only problems that i had with Laptop.com.au was with the time it took to dispatch and deliver my product, although i can understand the delays in posting due to the Covoid-19 situation. It would also be nice to mark the macbooks if they are considered "vintage".
I would suggest anyone buying a refurbished laptop, in my case Mac book to do their homework on the model as my one is now classed as vintage by apple so they will soon cease to make replacement parts.in which case if it fails in a year then it will be as much use as a paperweight!

Recently brought a laptop from Laptop.com.au
Couldn't believe the cheap price and ongoing support.
I would highly recommend this business.
Great range, quick and efficient service.

Bought a charger from them and was dispatched in the day. However when I went to return it - I had to ask them 3 times over a month for a refund. When it was eventually processed, they charged me $10 for putting it back on the shelf...'restocking fee'.

I read a lot of the reviews here before purchasing. I am unsure why there were some negative reviews.
I dealt with Don and he was very responsive and knowledgeable. He was kind to explain in detail a laptop that suit my business needs and helped with other research.
The laptop delivery itself was prompt and couldn't be happier with the quality of service rendered.
I highly recommend
J

They sent a laptop charger that had a crack
In the casing (from overheating) and the cable had a cut with wires exposed and fraying. We asked for a replacement. At first he said yes and implied he'd send one on (date). We waited for it to arrive but never did, so we asked for a tracking number. Then he changes his story and says there is nothing wrong with using it like that, that it is normal for a charger to be like this. We continued pressing and he was very rude and arrogant. Making excuses why he couldn't talk etc. Finally he agreed to send after we sent this one back, so we'd be without a charger until he received this one and then sent one back. Finally he agreed to send it with proof we sent our current one back, which we provided. We received the replacement one today and now I know why he refused to send it without sending ours back. Out of arrogance he's sent the worst charger you could imagine. It's like he dragged it behind his car on the road, how anyone could think it was acceptable to sell such a product is beyond me. It's filthy, unbelievably scratched, the wires are loose and pulling out from the charger point. The computer is required to have a 45w charger. He sent a 60w. Clearly not a mistake a "computer guru" would make, purely done with the intention to destroy the battery and computer. He should not be allowed to operate under Australia's consumer protection law, poor products, faulty products, suspicious warranty. It won't be long before his products cause a house fire or electrical burn.

What do yo say about a company who does not reply to emails two and a half days after being sent. Good before service communication however to date have received no after sale correspondence. Laptop (MacBook Pro) described as "... excellent condition. Im sure you will be pleased with it. No dents and no noticeable scratches" however I received laptop with a dent on right side of screen. Purchased extra warranty however this appears to be worthless given to date the comp and refused to acknowledge my emails (x3)... anyway if you are reading this review you have been warned and I will continue to update re progress or lack of. It appears it's off to the office of consumer affairs (vic) I go to lodge a formal complaint given the lack of correspondence to my emails
David Morfey

I sent an email this afternoon regarding purchase of a Laptop for our Bridge Club I have not received a reply