Planet Express

Product arrived broken and Planet Express ignored my many requests for updates for the insurance claim I put in. Disappointing because I know they're ignoring me as I have received email correspondence from them previously without any issues.

It's a shame as it could be a great service, as long as your products don't arrive broken.

Date of experience: 15 February 2023

Almost 6 months is the delay of my packages for economic shipping and shipments by USPS express do not update their tracking... this is really ANNOYING... and it is not the fault of the postal company in my country because I have received packages much faster from other pages that are your competition (usgobuy)

They will steal from you and claim ignorance they are scammers just dig around the net a bit and you'll see plenty of bad reviews that haven't been buried.

A power generator ordered in the USA was to be delivered to Trinidad by Planetexpress. After the generator arrived at Planetexpress CA, I immediately ordered the shipment.
After a short time, I was informed that the shipping order had been canceled because the contents of the package were a battery that could only be shipped "ground only". Which is of course nonsense.
I checked with Honda (a manufacturer of identical generators) and FedEx (who were supposed to make the delivery) and was told that there are no transportation restrictions on power generators unless a battery is included.
There is no battery included. Planetexpress charged me for opening the package and checking the contents. This means that they knew there was no battery in the package. Nevertheless, they refused to forward the package, even after repeated interventions. Since Amazon refused to take the package back, I sent the generator to a friend in the US (ground delivery) who might be able to get a few dollars for it.
At first I thought it was a scam, as I thought it impossible that a generator could not be distinguished from a battery. Now it looks like there really isn't anyone at Planetexpress who knows the difference between a generator and a battery. How incompetent can you be?

I cannot recommend Planet Express highly enough. I have been using this shipping service for a few years now and they have been reliable, trustworthy, fast and cost effective. I use them to ship consolidated packages for me purchased in the USA.

When I have needed customer service assistance they have been extremely helpful and sorted out the issues identified. I'm sad that they no longer use DHL Express for international deliveries because at my end of things I find DHL has vastly superior customer service than other courier services. Keep up the good work!

The order was done through their shop-for-me service and mailed out using their planet express delivery servides. It was simply lost and I haven't been provided any info from courrier or something. The answer from planet express was simple "no insurance - no claim". They simply charge me for the good, for the shipment fees and I got nothing back except for "we apologize for incovenience". I assume this should be considered as a scam. I would never use the service again and would recommend anyone try to avoid going there at any circumstances.

Ordered a package that arrived damaged, so I contacted them to sort it out. All I got was an automated decline as I had no insurance. I emailed back asking for at least an apology, the person responding just requoted the prior message. I then reached out to their webchat, only for them to act exactly the same. Absolutely no human element or claim of responsibility.

I was asked to ship my macbook with aramex, they generated waybill but never physically handed over the shipment to aramex, when I filled the claim for lost package, they said aramex is reponsible for claim and delay is from there side, but in reality they never received the package. This happened on Feb 25, today is July 13, whenever I chat, one rude representative name Chan comes and talk very rudely.
Even I said many times, refund me or I will give bad reviews but Chan talked me very rudely and said do what you can do

Didn't ship my package and instead sent it to their own warehouse. They do not pick up their phone or reply to voicemail. Scammers owe me $300.

SCAM & SWINDLE

"Ever never deal with them"

"Thieves Company"

"A company based on a Deliberate Organized Strategy to Steal People"

My story is very close to the other reviewers story & it's clear that it's not by chance, they arrange & manage to steal people with a good deliberation between workers.

In a very few words, they stole my phone which is worth 1500$..

I have been trying Planet Express to buy goods from the US, and in most part they have performed very well. The only difficulty I had involved multiple parcels coming to them for shipping, which they did, but it involved additional postage costs to me. This was only one time and they tried their best to make me happy, so I will still use them in future.

They kept one of my packages, the second one never arrived. And the third package has two big items mysteriously missing. Non-existent customer service. Horrible, expensive experience. Never again!

They sent me two shipments from the US to Bosnia.
The first one contained a mouse, keyboard, and other small items. The second shipment contained a tablet.

There was a situation when they packed items in a much bigger box. I saw the pictures and contacted them about that. The customer support person thought that it was a box that I received and opened. He offered a one-month of subscription at Planet Express as compensation, which cost several dollars. I would have lost much more money If they did ship that box, so that was quite a scammy action from them.

Edit: Since then, I've shipped more packages with them. What's changed is that I'm using a different provider: MyUS. It's much cheaper (cost by weight) and better quality.

If you are looking for a forwarding company, it is recommended to pass this one and keep looking. Customer service sucks, can be insulting, argumentized and incompetent. This is an inefficient service, with unnecessary delays.in spite of premium prices.

They are scammers, they are rude, they don't do their job, they don't apologize, and just keep scamming you for money because they got you hooked- your packages are with them so you'll do anything to get your stuff. I. e pay them as many times as they force you to. That did not work with me.
They failed to send me my package THREE times and had an audacity to ask me to pay for the FORTH time so they can "send" it again. I paid, I filed the customs forms and received nothing but emails from them every week that I have a package A, then package B, then package C. I immediately noticed that something is not right because I only sent them 1 package how am I receiving 3 packages?! Turns out it's the same one package that keeps getting kicked back and they want me to pay every time it "gets kicked back" (about $18 each time). Total scam. The company's sole reason for existence is to forward packages and they miserable failed at it. They extended no apology, did not offers any solutions to their own problem that they created for me, and, moreover, asked me that I either have to pay them to they will trash my package. Can you imagine the audacity? After 3 times that THEY failed to do their job I, the customer, have to be one paying them again to send or store my package?! I asked them to trash it. If I could give this joke of a business zero starts I really would. Stay away from them, there are so many other reliable companies that have integrity and manners.

I was a bit nervous about using this service at first. However I was able to use there shop for me service and mail out service successfully. Keep in mind that its a mail forwarding service, NOT a cost saving service. Allows canadians such as myself to purchase stuff I wouldn't normally be able to from the USA as the shipper may choose to not ship to canada. Do your research on what planet express can forward for you. Like any mail service. You can't import/export goods that aren't allowed or are illegal. Its on you to do your research. I was really happy to be able to get items from sites such as Mercari. Thank you Planet Express!

I ordered an iPhone 12 Pro Max refurbished from Apple for a gift as well as an iPhone 12 Pro. After destroying a corner of the package and unsuccessfully stealing my goods, they proceeded to remove the original packaging tape, steal the iPhone 12 Pro Max and put clear tape over top then send the package as if nothing happened. After submitting a claim, they're saying it will take 90 days for the carrier to process the claim (carrier has nothing to do with this situation). Live chatting with agent and they say that nothing happened to the package because the check in picture was good when they just stole the package after entering the picture in their system. Trying to come up with excuses why the package was OPENED and DESTROYED instead of taking responsibility for their thieving employees and issuing me a refund.

The company is a scam. I tried shipping with them twice, both times the package was returned back to the company and not shipped. Short story long, don't waste your money and items with them. If you want the same service, throw away hundreds of dollars and take your package and throw it in the trash.

These people literally just use their warehouses to scam customers on eBay. They phish for users emails to send fake emails confirming payment from "eBay." Fortunately, I didn't fall for the scheme, however, it's clear from the address provided in the invoice that the intended location for my to send the high-priced item they "bought" were to their offices in Portland, OR. They had absolutely no intentions of paying for this item, hoping I would instead ship it to them, believing the fake confirmation from "eBay." This organization should be investigated thoroughly, as I am certainly not the first person they've tried to scam.

My wife and I were on holiday in the okanagan on the Hwy between osoyoos and Oliver when we were rear ended by a planet express transport truck at over 100kms per hour on July 27th, 2020. The driver; Sarvpreet Mann, was speeding and recklessly driving his tractor and trailer, he hit us so hard that my 2016 F150 was pushed into on coming traffic resulting in a head on collision that spun my truck 180 degrees at which time we were hit again by the tow behind trailer of the tractor/truck. As a result of this accident, my truck was totalled, my wife and I suffered extensive soft tissue injuries in our necks, shoulders, backs and ribs. I had to have surgery on 4 tears in my left shoulder rotator cuff and my bicep tendon. The accident closed the Hwy down for 3.5 hours and everyone involved, except the trucker and the young child he was travelling with had to go to two separate hospitals. I'm putting this review up because of the recklessness and disregard that this transport driver had when driving his partially unloaded rig on a small highway in the middle of summer with a substantial amount of traffic. Recovery is going ok, as I just had my final surgery 11 weeks ago and am now in the recovery stage. As an automotive mechanic, my shoulder is now only at 75% fully recovered and this man's actions have altered and changed my ability to work and do my job. My wife is employed by the Law Society of British Columbia and has permanent issues with her back, neck and shoulders as a result of his carelessness. I would attach pictures of the accident that shoe the devastation but this platform doesn't support attached photos. This truck driver changed both of our lives in a negative way and we were not in the new icbc "no fault" insurance process but received and are still receiving a hybrid version of it that quite frankly is unsatisfactory

The individual who dealt with me was truly amazing, as he constantly kept me up to date. Always kept in contact with every msg I had sent. Couldn't have a better company look after me, and return of my possession. As I had been scammed in the amount of 850.00$, which I showed the company, and there were investigations files. Anyway, Jordan was amazingly helpful. If you have read anything negative, remember this is a new owner, that has been extremely helpful. I now have my package, and I am happy about that, The scammer still has my 850.00$, just wish I could get that back too. Anyway,
Thank you so so much, Jordan

They lost my package and refused to pay the insurance not only that they didnt even give me my shipping money back 70+ usd another time i had nicotine juice shipped their to come to australia which is completely legal as nicotine juice can only legally be bought from overseas and i have a prescription for it. They said they cant send it because it was a "medicine" over 300 dollars worth of nicotine juice mind you i asked them to return to sender so i could get a refund and they refused claiming its a medicine and illegal which i know for a fact its not illegal to ship nicotine from us to us they likely kept it for themselves or put it on their dodgy auction site

I'm satisfied. Help my online shopping experience get easier. The service is easy and traceable. I like that they took photos of the real parcels so I could see what it actually looked like.