• ScoreSense

ScoreSense

Overview

ScoreSense has a rating of 4.1 stars from 1,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 80.3%
Positive
175
Neutral
17
Negative
26
13
See all photos

What reviewers want you to know

Positive highlights

  • My experience was good and I am loving my credit score at this time.
  • She made my Score Sense experience an easy and agreeable one.

Critical highlights

No critical highlights yet

How would you rate ScoreSense?
Top Positive Review

“I was a previous client and I love score sense”

Claudette M.
5/7/24

Great this time. Like I said I had score sense before and a misunderstanding force me to close the account. Requesting the 1st of each month please do not mess this up again.

Top Critical Review

“False advertising”

Corey N.
4/22/24

This was supposedly a free credit score check but ended up being a monthly 30 dollar sub that is not worth the price paid. Also, you have to cancel by either calling or chatting online which is more of a hassle than it should be.

Reviews (1,607)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit score (266) score sense (38) credit bureaus (13)
Thumbnail of user stephanieg1250
3 reviews
2 helpful votes
February 17th, 2024
Verified purchase

I've talked to two people. Both were excellent. Byron, my more recent expert, was just great.

Thumbnail of user trekoobg
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Ok I'm going forward with the details of my I Dentity theft.Im looking to get good results.Well I'm praying

Thumbnail of user elainec767
1 review
1 helpful vote
February 16th, 2024
Verified purchase

It was a simple process and very complete. There were some items that were not accurate but I intend to get them corrected.

Thumbnail of user makac
1 review
0 helpful votes
February 5th, 2024
Verified purchase

It was super easy and didn't take too much time as I thought it would. Just a few clicks and I wad in. Saw my results right away.

Thumbnail of user felixj65
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

All good not looking to buy nothing right now.as long as i am good it's ok. Thank u

Thumbnail of user lindab5973
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Very easy to enroll and get my credit report. I have always had a good experience with ScoreSense. So easy to use.

Service
Value
Quality
Thumbnail of user omarg228
1 review
0 helpful votes
January 18th, 2024
Verified purchase

The service was very excellent as well as prompt! So overall I was very satisfied with everything accepted my credit score which was the only problem I had!

Thumbnail of user cindym1997
2 reviews
0 helpful votes
April 21st, 2024
Verified purchase

Just fine. Please don't waste my time requiring me to type 50 words to describe my experience.
It is time consuming and I believe you are inconsiderate to require it.

Thumbnail of user melissaj1508
1 review
0 helpful votes
February 5th, 2024
Verified purchase

Easy to print reports. Site was easy to navigate. Look forward to using it more in the future.

Thumbnail of user patriciav1325
1 review
0 helpful votes
April 21st, 2024
Verified purchase

OK, enter at least 50 characters. OK. OK, enter at least 50 characters. OK.

Thumbnail of user jairot7
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Yes,I have received the reports in a expedited manner. Thank you.

Thumbnail of user phillips668
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Happy with the service. I was able to get my scores. Customer service was friendly

Thumbnail of user hubertb57
1 review
0 helpful votes
February 5th, 2024
Verified purchase

LOVE IT! VERY HELPFUL...On my way to perfect credit...

Thumbnail of user coreyn93
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

This was supposedly a free credit score check but ended up being a monthly 30 dollar sub that is not worth the price paid. Also, you have to cancel by either calling or chatting online which is more of a hassle than it should be.

Thumbnail of user esterl41
2 reviews
0 helpful votes
January 23rd, 2024
Verified purchase

Excellent. Ease of the usage of the website. Ease of cancellation.

Thumbnail of user janeh1021
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

Quick and easy. This was not complicated at. I enjoyed getting my scores

Thumbnail of user michaela3721
4 reviews
0 helpful votes
January 30th, 2024

I just got off the phone with a ScoreSense representative, Albert, to cancel my subscription learning from my bank that I had been charged a monthly fee of $31.30 which I did not authorize for the last 6 months! I only responded to a Free 7-day trial ($1.00). Albert told me after our conversation that the subscription had been canceled and he would email me a confirmation number. I received only a survey to fill out, which I did and submitted but I did not receive the confirmation cancellation number. Kindly, send the cancellation information. I hope I do not have to draw this out for me to get satisfaction from the ScoreSense company. If not, then I will file legal actions and contact various social media, BBB, etc.

Tip for consumers:
Their website said $1.00 for 3 credit scores. They continued to charge $39.30 for now going on 6 months ($187.80). Total scam.

Products used:
Credit Score

Service
Value
Quality
Thumbnail of user georgeh2044
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Too Early to rate because have only seen scores not detail reports or how to download.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kasiml1
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Excellent, I have very good experience with this website. Thank you so much.

Thumbnail of user matthews3013
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Great experience! Best site if you want to know your credit scores from all 3 bureaus.

Thumbnail of user paulb5129
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Quick and easy. I'm not putting in 50 character or more thank you

Thumbnail of user macheleh5
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Easy to use and got my scores immediately. Like the content

Thumbnail of user barbaram4046
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I got my scores easily but only by giving my credit card details, supposedly for a $1 refundable payment, but then only by also committing to a free week that defaults to a monthly charge. So -- NOT free as advertised.

Thumbnail of user wandav89
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

Un proceso fácil y encontré lo que buscaba quede satisfecha con la respuesta que me proporcionaron

Thumbnail of user shirleyw1304
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

L learned good information about my credit score that will help me to get my credit back on track!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically responds within 5 days

How do I know I can trust these reviews about ScoreSense?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ScoreSense?