- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a box of Partagas 898's. $406 shipped cost. They arrived in horrible shape. Not from the postage handler, but in SCC's plastic wrapped box itself with Bovida pad. Can't blame that on the Postal Service. The varnished box comes in a cardboard outer box with all of the stamps. Box looked like it had been ripped open with zero care. I usually use a razor blade to cut the stamps. The cigars were in an abysmal shape, broken, all wrappers cracked, and the yellow ribbon, tied by hand, obviously, opened and abusively handled beforehand. Not one good one in a box of 25. Each cigar was cracked and unraveling. SCC will take no responsibility at this time. They made me send pictures 3 times. That showed them the extent of the damage and the response should have been instant. Please note that I followed the link in their emails and it went to VIP Cigars out of Hong Kong. Site looks the same, just replacing SCC with VIP Cigars. Curious, no? In the past they resolved issues with customs etc. They have refused to refund my money or send a new box
Received on March 18,2024. I ordered a box of Partagas 898's, varnished box at $406 delivered price. Each cigar was damaged, peeling, unraveling. Box had missing authentication details (certifications normally found). SCC had me send dozens of pictures. They take no responsibility. I am out $406 and after spending thousands with this company over the past 2 years, they treat you like dirt. I just threw away $406. You want to do the same? By the way, they are also known as VIP Cigars out of Hong Kong. Their customer service numbers in the US don't answer. Buyer beware
Friend recommendation
Richard hasn’t received any votes.
Richard hasn’t received any thanks yous.
Richard doesn’t have any fans yet.
Richard isn’t following anybody yet.
Empty.
3 ou 4 essais pour modifier mon mot de passe.? La promotion de la marchandise indique un prix en...
Hello Mr. Kaye,
We hope you are doing great.
In response to your complaint, we believe there is a misunderstanding because, in fact, we were assisting and informing you that your case was being reviewed by our management department as part of company procedures, and once they had issued a final response, we would notify you, but you did not allow us to take it any further and made your own decision.
It should also be noted that you called our service line and spoke with one of our agents, who supported you with your case. Furthermore, we would like to point out that during our email conversations with you, you never mentioned any missing authentication details regarding the box you received or any other information that you wrote down in this review; in fact, your claim was solely about the quality of the cigars.
Furthermore, we would like to clarify that during our email conversations, you never requested a refund but rather filed a dispute with your credit card provider about the order's charge. As a result, you didn't allow us to assist you with this matter.
Sincerely,
Natalie
Customer Service Team