I see reviews where customers say they were charged 252 USD, is it true or is it only $99

asked by Shantha C. on 1/30/20

1 Answer
Thumbnail of user karenf128

We do not change the order amount. It is all based on customer selection. During the signup process customers have an option to upgrade the service from the basic service fee of $99 for an additional $99. However, this is the customer's choice to select the service level. Therefore, if a customer selects the upgrade II option, the system will add an additional $99. Similarly we offer 24 hour RUSH service for an additional $45 to get the documents to our clients within 24 hours. So if a customer selects the rush service the system will charge an additional $45. We also have a minimal transaction fee which we pay to the bank for card processing.

Also, if a customer makes a mistake during the signup and selects a service they did not intend to get and they inform us in a timely manner we immediately make the adjustments and downgrade the service level, issue a refund for the difference and prepare the documents accordingly.

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