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on 4/1/19I would say it is both. They sell a few products that are legitimately helpful and for some products returns should not be accepted. But for higher value technology products they were not able to resolve our issues and kept 33% for a defective product. This makes it appear to be a GOTCHA after they have your money.
Legitimate company. I've been ordering form The Alzheimer's store for 10 years
100% Real. I made and received two orders. Totally Legit