Hi Ashley,

Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact us by phone +41 225 182 013, by email at sitejabber@amoma.com and via our on-page LiveChat.

We hope to see you soon,
Your AMOMA.com team

Not true - once you book with AMOMA it's then a complete gamble as to whether the booking actually exists when you arrive at the hotel. Anyone for a game of Travel Roulette...?