AusFF Questions & Answers

Here’s what consumers have asked with answers from AusFF staff and previous consumers.

11 questions answered

9% answered in 1 day

Question:

Why does ausff declines all my payment. when using to pay with my credit card it log me out. now i am stuck figuring out a way to pay my freight Why does ausff declines all my payment. when using to pay with my credit card it log me out. now i am stuck figuring out a way to pay my freight

Answer:

We don't decline payment it get declined from the bank if the information you have entered is not correct

By Kish R., Manager on 1/7/24

Question:

Why does ausff ask for the front and back side scans of my credit card? i do not want to share that. Why does ausff ask for the front and back side scans of my credit card? i do not want to share that.

Answer:

Hi M. R Very good question, the world we live have lots of BAD than GOOD people, hence to make sure that we do not dealing with FAKE IDENTITY characters we ask for Front and BACK CREDIT CARDS. We are fine in lots of cases for customers to MASK's other card numbers except first 6 credit card number and last 4 numbers, but we need to see the Bank details who issued the card. Hope this answers your question or feel free to contact us various channels provided on via https://www.ausff.com.au/contact-us Thank you.

By Kish R., Manager over a year old

See more answers (2)

Question:

Do you have shipping to iraq Do you have shipping to iraq

Answer:

Please can you complete below details for us check if we assist and can provide a FREE quote and email to operations@ausff.com.au 1. Complete TO address INCLUDING POSTCODE 2. Complete FROM address INCLUDING POSTCODE 3. Are you looking for SEA or AIR quote 4. Are you sending personal or commerical consigment 5. Is your goods on pallet, IF YES then are they fumigated pallets 6. Does your consigment containts any batteries, Perfumes, Deodriants, Chemicals or GAS anything dangerous 7. What is description of the goods? 8. Complete below Qty of Box/Pallet Each Box/Pallet L (cms) Each Box/Pallet B (cms) Each Box/Pallet H (cms) Each Box/Pallet Weight(KG)

By Kish R., Manager over a year old

Question:

Hi, i live in the philippines. will you deliver packages to my house (door-to-door delivery) so i won't have to go to the post office to get the item? Hi, i live in the philippines. will you deliver packages to my house (door-to-door delivery) so i won't have to go to the post office to get the item?

Answer:

Hello, Thank you for your message, Yes we ship to Philippines for B2B customers only. Please feel free to contact care@ausff.com.au for any questons. Happy Holidays. Regards Kish

By Kish R., Manager over a year old

Question:

Hi there, anyone there? i'd like to know if you will ship shoes to singapore

Answer:

Yes we do! Please estimate shipping cost using https://clients.ausff.com.au/EstimateShip.aspx and signup is easy using https://clients.ausff.com.au/SignUp.aspx. Dont forget to use promo code HI5 (caps H - Hotel, caps I - indogo and number 5) to get 5.00 off on all plans.:) Cheers

By Kish R., Manager over a year old

Question:

Are y'all able to ship one box coles peppermints to amarillo, tx? do you know how much that might cost? Are y'all able to ship one box coles peppermints to amarillo, tx? do you know how much that might cost?

Answer:

Hello, Yes we can ship Coles peppermints to Amarillo, TX, Have you tried our https://clients.ausff.com.au/EstimateShip.aspx enter Size LxBxH in cms along with Weight in KG to your destination country

By Kish R., Manager over a year old

Question:

If i want to forward a package is it necessary to provide a picture of my id doc? who ensures me that it is not going to be used in shady business? If i want to forward a package is it necessary to provide a picture of my id doc? who ensures me that it is not going to be used in shady business?

Answer:

Hello Ann E. YES it is necessary to provide ID and you can mask you DOB or sensitive data on your ID. Hope it helps.

By Kish R., Manager over a year old

Question:

I need to ship perfumes, etc to africa. any ideas? I need to ship perfumes, etc to africa. any ideas?

Answer:

Hello Regina, Yes we can ship perfumes and dangerous goods via SEA only (there is no expresss option), please contact us https://www.ausff.com.au/contact-us/ for custom quote.

By Kish R., Manager over a year old

Question:

Is ausff.com.au reliable for forwarding of international documents? Is ausff.com.au reliable for forwarding of international documents?

Answer:

Yes :), we offer our customer 2 services Digital Plan (scan only) and Non-Digital Plan (forward mail) Please refer to https://www.ausff.com.au/pricing for more information or contact us on care@ausff.com.au our service team will be happy to assist.

By Kish R., Manager over a year old

Question:

I need to buy shoe from ausiie midas shoes on line , kindly check how much is the agent fees I need to buy shoe from ausiie midas shoes on line , kindly check how much is the agent fees

Answer:

Please feel free to contact us on https://www.ausff.com.au/contact-us/. Thank you

By Kish R., Manager over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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