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on 8/19/17Dear Roberto. Thank you for contacting us. You can reach us by e-mail info@batteryupgrade.be. We've contacted you on August 9th and August 16th. Please check your spam box. I've forwarded this internally and our helpdesk will contact you again. Our apologies for the inconvenience. If you have any questons please contact us. Kind regards, Team BatteryUpgrade