Thank you for your order!
Unfortunately, I don't have your order number to check your particular order. We don't refuse to process orders without samples being sent to you. However, we do offer to send samples by priority mail (at no charge to you) if the order is more than $500, you haven't already received samples and the color is something other than a neutral color. You don't have to wait on the samples if you want your order to proceed as entered.
We have this policy in place for two reasons:
1. We always want our customers to be happy with their orders. While the colors loaded into our website are 100% accurate (actual scans or photos of the fabric) we don't know what type of monitor is being used to view the colors. Colors will definitely vary based on the monitor. This makes sense if you think about how TV screens vary in color when you are looking at the same shows in the stores selling TVs.
2. With our Satisfaction Guarantee we have the most liberal return policy in the industry. However, we have to pay for the shades even when you return them under our Satisfaction Guarantee. Therefore, we want to give you the opportunity to see the samples before the order is made. Reducing our costs helps keeps our prices lower and eliminates waste.
All of our orders are charged when the order is placed. Our products are all custom-made and the factories will not make changes or cancel the order once they have started working on the blinds/shades.
We can refund your order and you can place a new order after you get the samples. Please call 888-256-8672, option 1 for sales to talk to an agent about all of your options.