Blue Apron Questions & Answers

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Here’s what consumers have asked with answers from Blue Apron staff and previous consumers.

3 questions answered
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Question:

How easy is it to cancel if you do not like the food. i am scared of trying cause they might make me pay forever.

Answer:

They DEFINITELY hide the "cancel" button - I had to email them to find it, and they said "you can always just pause your deliveries!" but you have to hand click each week you want paused, and you can only go a few weeks out. If you do that and forget, deliveries will start up again automatically. It felt very sneaky.

By M F.
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Question:

I paid for 1 week as a gift to a friend. when they pick their week will they have to buy the next week? i assume they have to give you a credit card before shipping the gift. do they have to cancel immediately once they receive the gift to avoid being charged for the next week?

Answer:

This seems to be Blue Apron's way of holding up a (false, pseudo) customer base for purpose of over-inflating their numbers for investors.

By Nancy K.
Question:

Answer:

Hello. You do not know what time the box will arrive, just which day, and you pick which day you want it. I have never had anything spoiled or overheated in our box; there are "ice packets" in it. So as far as choice of meals... when you first sign up you can make choices about things you don't want. We selected no seafood and no walnuts. I wouldn't go crazy opting out of stuff; you can imagine that takes away so many options for delicious recipes. If you have a lot of special food needs, I don't think a meal service is for you. Anyway, we get our box on Tuesdays and on Monday I receive an email saying my box is on its way and what recipes are in it. That email also tells you what's coming for the next week. You can change your recipes up to a few days ahead, which might be convenient if you are worried about what you are getting. You can also go online and see many weeks out and change any of those too. I will say this though, if you are picky picky and not open minded about trying new recipes, I don't know if you should sign up. Blue Apron's recipes are very unique and have a lot of ethnic flavor profiles and spices and things like that; but they have all been great, again, if you want to have fun and try new things. There have been a couple where we thought maybe we should change that, maybe we won't like it, but we didn't and just went ahead and tried it and we have not regretted it once. You can see more on the review I posted.

By Cameron B.

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