I would never buy again. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. I would never purchase again, especially big ticket items.

Honestly, I can't see why the bad reviews. I live in Canada, I buy beautiful good quality dresses for my wife coz she is a bad e shopper & I'm a good e shopper, I look for deals, price drops all the time and Bluefly and NEVER, REPEAT NEVER been a problem. I have now ordered 5 dresses and they have all been top quality, top condition, and top customer service. They even paid me for my return shipping coz there was a small issue and they took responsibility for it. I am just wondering if there are unfair requests and expectations from these customer's who write such bad reviews about Bluefly. Living in Canada, we don's have the choices like the buyers in US do. No free shipping etc, but having said that, when you talk to a customer service rep, we get nothing but exceptional service. I can't say about the watches coz I have not bought any from BF. If you have a question, you can email me direct at mahasri@shaw.ca & I will answer.

As far as shipping, I don't have issue. However very bad quality of dresses and watches, plus bad customer service, I called many times to complain many holes on my dresses, I was always told, their manager will call me back. Apparently never call me back. -- Please DON'T buy them from Bluefly. -- because bad customer service, bad quality!

You should clarify who is shipping before u order. Some of their goods ship from other retailers, and they claim they are not readable for these. I had a Package delayed for a month without teaching info and they were not helpful at all and blames the company they sell for.