BuyGames Questions & Answers

Here’s what consumers have asked with answers from BuyGames staff and previous consumers.

12 questions answered

8% answered in 1 day

Question:

When you buy an account game, are you allowed to change the password to your own? i read comments both ways, some said you are aven supposed to so it right away, and some said you are not allowed to When you buy an account game, are you allowed to change the password to your own? i read comments both ways, some said you are aven supposed to so it right away, and some said you are not allowed to

Answer:

Yes, you may change the password to the account. It is all yours. However DON'T change the username (email) of the account or you will lose the guarantee because in case of any problem we will not be able to verify the account was bought from us. Cheers!

By Liudmila S., over a year old

Question:

Yes i bought in like 15+ minutes a game and i got email with password with doesnt work and i want to know if they will replace it or they will send my money back Yes i bought in like 15+ minutes a game and i got email with password with doesnt work and i want to know if they will replace it or they will send my money back

Answer:

Hello, please contact the customer support and they will replace the account.

By Liudmila S., over a year old

See more answers (2)

Question:

How do i get past the xbox security code after login? How do i get past the xbox security code after login?

Answer:

Normally you will receive an email from us with the code. If you haven't got it, please contact us and we will provide it immediately.

By Liudmila S., over a year old

Question:

Hello. i cant login with my bought account after 7 months. game = cod ww2 Hello. i cant login with my bought account after 7 months. game = cod ww2

Answer:

Hi Elias, please contact us and we will resolve it immediately.

By Liudmila S., over a year old

Question:

I bought an account game how does this work I bought an account game how does this work

Answer:

Hello, please contact the customer support and they will replace the account. Also you can access this link: https://www.buygames.ps/en/content/how-to-download-and-install-the-games-6, to see an image tutorial. Good day! :)

By Liudmila S., over a year old

Question:

Is it possible to change the ingame language to german? (uncharted 4 and gta v) Is it possible to change the ingame language to german? (uncharted 4 and gta v)

Answer:

Hello, Unfortunately the games you mentioned are only in English, Spanish, French, and Portuguese.

By Liudmila S., over a year old

Question:

Hello i want to buy games from you if i got any problems with games there is warranty yes? and also can i sell the id after i played the game

Answer:

Hello! All our games come with 6 months guarantee. Yes, you can resell the games. The account id totally yours. You may change the password but don't change the id (email) or you will lose the guarantee. Cheers!

By Liudmila S., over a year old

Question:

Hi, i wanted to ask how the purchase of games for ps4. i buy the game and then? give me an account? or a code to use on psn? Hi, i wanted to ask how the purchase of games for ps4. i buy the game and then? give me an account? or a code to use on psn?

Answer:

Hello, you will receive a PSN account. After the installation you will be able to play the game from your own account. Cheers!

By Liudmila S., over a year old

Question:

I bought a ps4 account with dark souls 3 last night for $20 and i still have not recieved the product I bought a ps4 account with dark souls 3 last night for $20 and i still have not recieved the product

Answer:

Please contact the Live Chat Support and you will get sorted out immediately.

By Liudmila S., over a year old

Question:

Hello, please read your mail or provide me with another mailaddress besides the mail plugin on your side. i bought a game and having troubles, please contact me. stony69 Hello, please read your mail or provide me with another mailaddress besides the mail plugin on your side. i bought a game and having troubles, please contact me. stony69

Answer:

Please contact the Live Chat Support and you will get sorted out immediately.

By Liudmila S., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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