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on 3/31/19Dear Catherine, sorry for the delay in replying. Kindly note in some hotels the rooms are allocated to the customers shortly before arrival but for you, we have successfully confirmed your reservation and provided you confirmation number prior to 3 days of check-in. We again apologize for the delay and hope to see you again with us. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio