Dear Normand, it saddens me to hear about your experience. Following your concern, we would like to inform you that all the online hotel booking sites charge for the reservation at the very first moment and in few cases, there are chances that room could not get confirmed due to non-availability at the last moment in hotels. We would appreciate the opportunity to make this right, but can only do so if you give us a second chance. Please do not hesitate to contact us for any assistance here: https://www.cancelon.com/contact. Kind regards, Antonio

Exactly! They immediately accepted my payment then canceled my reservation due to a system glitch. BEWARE!