I just lost 450$ because my gift card was used on the day I received it! That's insane because I have never been to Chicago and it was used in store in Chicago. Since it has not passed 45 days, will I get a refund?

asked by Yi C. on 3/16/17

4 Answers
Thumbnail of user rachelj36

Of course! You are covered by our 45 day guarantee. Please email sitejabber@cardcash.com so we can resolve it immediately. Have a wonderful day!

Helpful  (0)
Thumbnail of user chadg21

If it is over 45 days they will do nothing. Even if they sent the cards with a zero balance. It happened to me with several cards. Some were used days before they even sent them to me and I did not try to use them until after the 45 days. The customer service via email was terrible. They don't care.

Helpful  (1)
Thumbnail of user bryans79

After doing some investigation, about one being "used" in a another city, I got the story from the restaurant corporate office. They cancelled it when they discovered it was purchased with a fraudulent credit card. Multiple accounts online of this happening with cards from cardcash. If you don't try using card until after 45 day guarantee, you're screwed!

Helpful  (0)
Thumbnail of user juliak50

Rachel J,

Your site is horrible! I've been a customer for years, I spent without exaggeration thousands of dollars. Last time the physical cards were empty and because I found out about it past 45 days you would not return my money! I paid money and I get nothing. I wanted to treat my kids to a CPK meal and the cards turned out to be empty! (our closes CPK is another town.)
Your site is a SCAM!. I didn't know how many people were scammed until I saw this site. This could be a material for FBI.
Other customers, please reply to this. We might start with the class action suit on this one!

Helpful  (0)

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