I just called 415-419-8787 and someone answered the phone but they got mixed up my order with someone else's and he still told me he couldn't do anything. He kept telling me I have to send an email to their support center!

This is absurd! They got my order mixed up but they told me the person who bought my gift card cancelled the order and they relisted my gift card.
And I waited for days and nothing happened!

One off their private #'s is 925-226-9988; also 800-240-6188 and 415-419-8787. Did you try emailing them @support@cardpool.com. Did you contact your bank/credit card issuer? Check your spam folder also.

Call this number after 9am and someone will answer your call to verify your order 415-419-8787. That's what I did, answered a few questions and got my gift card same day a few hours later