CarMonkeys FAQ | Sitejabber

Question:

I called the toll free number was put on hold several times never did get thru I called the toll free number was put on hold several times never did get thru

Answer:

What is your number? I will have a sales rep reach out to you.

By John S., over a year old

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Question:

Ordered a transmission. they processed the credit card payment but no indication order was shipped and cannot get to customer service. what next? Ordered a transmission. they processed the credit card payment but no indication order was shipped and cannot get to customer service. what next?

Answer:

I am sorry I did not see this sooner, however,@Harold, the automated system does immediately send a confirmation email to the customer, once the order ships a tracking number is emailed promptly, we also have reps on the phone Monday-Friday 8am to 8pm EST, all messages are responded to in a timely manor. If you wish to discuss your specific order please call in I would gladly look into this for you.

By John S., over a year old

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Question:

Do they stand behind their 1 year warranty on car engines? Do they stand behind their 1 year warranty on car engines?

Answer:

Of course, But by the time you pull the engine back out, pay for shipping (fedex only). Then they have an engine guy test to make sure it's the engine they sent you and if what you say is true then maybe they'll credit you. Don't do business with this guy. Crappy engine and a bunch of bs.

By John B. over a year old

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Question:

I am interested in purchasing 1988 nissan 300zx automatic transmission non turbo from you, is it possible to check it out in your yard/shop in wyckoff I am interested in purchasing 1988 nissan 300zx automatic transmission non turbo from you, is it possible to check it out in your yard/shop in wyckoff

Answer:

The Wyckoff location is a call center. That item is not located in NJ it would be coming out of our warehouse in OR.

By John S., over a year old

Question:

Not getting off to a good start, i wrote a question via your email system, and no answer...i called many times today, no answer... Not getting off to a good start, i wrote a question via your email system, and no answer...i called many times today, no answer...

Answer:

Every question emailed gets responded to, more than likely the response hit your spam folder. As far as the the calls go we are open Mon-Fri 8am-8pm est

By John S., over a year old

Question:

I ordered a motor from them. they are wanting a picture of id and payment card? is that normal? I ordered a motor from them. they are wanting a picture of id and payment card? is that normal?

Answer:

This is normal, due to a high rate of fraudulent transactions the company has imposed security measures to defend against this. We ask for copies of the ID and credit card when there are discrepancies between the billing address and what the credit card merchant has on file for you. We also request the photo ID and credit card when there is an excessive distance between the billing and shipping address, as in shipping from one state to another.

By John S., over a year old

Question:

I am trying to track my order and i would like a tracking number. can you help me get one? I am trying to track my order and i would like a tracking number. can you help me get one?

Answer:

If you call in, have your order number ready and a representative will get that for you, if not check your email as the tracking number is emailed to you as well, also check the spam folder just incase.

By John S., over a year old

Question:

I just placed an order for a 4.0 six cylinder new motor for my jeep wrangler. how long before i receive it? dan I just placed an order for a 4.0 six cylinder new motor for my jeep wrangler. how long before i receive it? dan

Answer:

We are unable to provide your tracking information here without your order number or full name, however depending on where you are in the country orders usually ship within 2 business days, after that it would vary how many travel days it would take to reach you depending where you are located. If you wish to find out more about your specific order please call in and speak to a customer service rep.

By John S., over a year old

Question:

Im reading the reviews and am having mixed feelings. some say horrible others had a pleasant experience. any suggestions Im reading the reviews and am having mixed feelings. some say horrible others had a pleasant experience. any suggestions

Answer:

We sell hundreds of transmissions, engines, rear ends, and transfer cases a month. We do not force anyone to write reviews, we try to keep everything running smoothly. We stand behind all of our products with either a 1 or 5 year warranty.

By John S., over a year old

Question:

Yes, looking for a e320: decoded vin number year 1997 make mercedes-benz model e-class car name e320 4dr sedan car trim e320 engine size (in l) 3.2 engine cylinders 6 engine symbol 6inag3.2 engine description 3.2l i6 dohc 24v fi engine transmission automatic transmission gears 5 transmission description 5-speed automatic transmission fuel type regular unleaded features intermittent windshield wipers cruise control power brakes power steering power driver seat w/memory automatic climate control (2 zone) - driver and passenger power antenna auto-dim rear view mirror power passenger seat w/memory alloy wheels premium unleaded fuel required air conditioning remote trunk release 3.2l i6 dohc 24v fi engine tinted glass 4-wheel abs power heated mirrors rear window defroster fog lights bucket seats am/fm/cassette audio system clock 5-speed automatic transmission traction control anti-theft alarm system lighted entry system power door locks leather seating power windows front side airbags leather steering wheel trim keyless entry system leather shift knob trim driver and passenger front airbags 16 inch wheels power tilt and telescopic steering wheel Yes, looking for a e320: decoded vin number year 1997 make mercedes-benz model e-class car name e320 4dr sedan car trim e320 engine size (in l) 3.2 engine cylinders 6 engine symbol 6inag3.2 engine description 3.2l i6 dohc 24v fi engine transmission automatic transmission gears 5 transmission description 5-speed automatic transmission fuel type regular unleaded features intermittent windshield wipers cruise control power brakes power steering power driver seat w/memory automatic climate control (2 zone) - driver and passenger power antenna auto-dim rear view mirror power passenger seat w/memory alloy wheels premium unleaded fuel required air conditioning remote trunk release 3.2l i6 dohc 24v fi engine tinted glass 4-wheel abs power heated mirrors rear window defroster fog lights bucket seats am/fm/cassette audio system clock 5-speed automatic transmission traction control anti-theft alarm system lighted entry system power door locks leather seating power windows front side airbags leather steering wheel trim keyless entry system leather shift knob trim driver and passenger front airbags 16 inch wheels power tilt and telescopic steering wheel

Answer:

This was a total rip off for me. We expected an engine like the picture on line and receive a filthy old engine that I am unsure will even run. Rust in the water pump. Corrosion in the oil. To return it I would have to fork out about $1000. 00 dollars. WHAT A BUNCH OF BULL.

By John B. over a year old

CarMonkeys Questions & Answers

I called the toll free number was put on hold several times never did get thru I called the toll free number was put on hold several times never did get thru

Ordered a transmission. they processed the credit card payment but no indication order was shipped and cannot get to customer service. what next? Ordered a transmission. they processed the credit card payment but no indication order was shipped and cannot get to customer service. what next?

Do they stand behind their 1 year warranty on car engines? Do they stand behind their 1 year warranty on car engines?

Not getting off to a good start, i wrote a question via your email system, and no answer...i called many times today, no answer... Not getting off to a good start, i wrote a question via your email system, and no answer...i called many times today, no answer...

I ordered a motor from them. they are wanting a picture of id and payment card? is that normal? I ordered a motor from them. they are wanting a picture of id and payment card? is that normal?

I am trying to track my order and i would like a tracking number. can you help me get one? I am trying to track my order and i would like a tracking number. can you help me get one?

I just placed an order for a 4.0 six cylinder new motor for my jeep wrangler. how long before i receive it? dan I just placed an order for a 4.0 six cylinder new motor for my jeep wrangler. how long before i receive it? dan

Im reading the reviews and am having mixed feelings. some say horrible others had a pleasant experience. any suggestions Im reading the reviews and am having mixed feelings. some say horrible others had a pleasant experience. any suggestions

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