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Here’s what consumers have asked with answers from CarTots staff and previous consumers.
Normally within one week. Megan and Charles ordered during covid and there were supply chain issues. We did answer their calls and emailed them back as well. Covid was a difficult time for all of us. If you have questions send us an email and we will get back to you within one business day typically.
Hello, Thank you for your interest. We do not monitor sitejabber so we apologize for the delay. Please refer to our FAQ page and if you have any questions that you do not see an answer for there our contact information is on our website. https://www.cartots.com/blogs/f-a-q
No they will not catch fire when used properly. Anyone who says their vehicle caught fire either charged the battery for weeks straight and disregarded that they damaged the battery. Almost every one of our vehicles has the same type of battery that is in a normal car we drive which are SLA non-spillable batteries and when charged properly are extremely safe. The rest of the vehicle is plastic, metal and wiring... none of which are flammable unless you purposely put so much heat to it that you burn it. When you read review about a car catching fire what the customer means to say is that they had smoke coming from a motor that burned out. This can happen with the motors, but you will not see flames coming from the vehicle for a burned out motor.
Hello, If you purchase a vehicle from our company you can purchase an extra battery. Most of the vehicles are not made to swap the batteries out between uses, but it is possible. The cost is $40 for most of the vehicles to purchase an additional battery. If you order by December 15th we will make sure it gets to you by Christmas anywhere in the USA.
