Hi Marxii,

I am sorry to hear that this happened to your sister. I am happy to provide you with advice on the next steps, however, the case is not a good fit for our services, and I would not recommend hiring a company to assist, because the service for most companies that specialize in PayPal dispute resolution cost more than $700, however, as long as the purchase was not a peer-to-peer payment and the transaction is within the last 180 days, then you should be able to use PayPal's resolution center to try and resolve the issue directly with the seller.

I recommend first sending a final message to the seller informing them that you will be going to dispute the transaction through PayPal's resolution center if they do not respond within 2 business days. Just remember to not go over the 180-day deadline. Additionally, if you paid via a credit card through PayPal, you may also be able to go to the financial institution that issued your card as well.

I wish you success with your case.