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I have placed an order (#163503) on 30th Apr and have chosen the wrong shipping method which cost USD61.18. I have sent several emails right after the payment but received no reply from you. I made a call on 1st May at about 9.35am (US time) and spoke to lady (i could not get the right spelling but it sounded like Danielle) that there was no need to cancel the entire order but to change the shipping method to free delivery and she will arrange a refund of USD 61.18 to my credit card. She said she would send me a confirmation/advice on the change of shipping method. However the package was still delivered as UPS Next Day Air. What happen now?

asked by Amy T. on 5/1/12

3 Answers
Thumbnail of user betties

Does Completeskin care even have a doctor who can answer skin care questions?

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Thumbnail of user tn1

You could ask them directly.

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Thumbnail of user junem6

Complete Skin Care is associated with a doctors office. They have several people who answer the phones and I have found they are very helpful with answering all my questions

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